1 .		A decision making group I smeeting to discuss what should be done to increase the financial support of their group. Using the reflective approach, what should be the first item on their agenda? [Hint]
2 .		A fishbone diagram is used to visually examine [Hint]
3 .		Clarence’s group is struggling to solve the problem of unauthorized parking in their apartment parking lot. Which problem solving method would help the group determine the cause, source, and frequency of the problem by displaying data? [Hint]
4 .		Force field analysis and fishbone diagrams are useful for [Hint]
5 .		George’s group has generated solutions to the problem of purchasing an adjoining piece of property for possible expansion of their business. Which tool should they use to evaluate the solutions? [Hint]
6 .		An action chart is used to [Hint]
7 .		Samantha’s group was charged with improving the process of preparing for the annual end of semester party and making sure all tasks were completed smoothly. Which tool would help the group with these logistical problems? [Hint]
8 .		A creative problem solving method developed by Alex Osborn allows group embers to list even seemingly wild and crazy ideas in order to address a particular problem. This method is called [Hint]
9 .		In which situation would the brainstorming approach to group problem solving be the best to use? [Hint]
10 .		When brainstorming, what suggestion does our text offer for being successful? [Hint]
11 .		Brian’s group is having a difficult time getting together for a meeting but wants to begin work on their problem. What method does the text recommend they use? [Hint]
12 .		According to our text, when is the ideal solution format recommended? [Hint]
13 .		Which group described below would be better off using the single-question format than the ideal solution format to solve a problem? [Hint]
14 .		Some of the results of using electronic brainstorming have been [Hint]
15 .		Bob’s group is struggling with a problem and needs a method to wake everyone up, get them moving, and introduce some fun into the session. What method does your text recommend using? [Hint]
16 .		Research suggests that prescriptive problem solving strategies are useful because [Hint]
17 .		Dan’s group had come up with several solutions for their problem but were unable to select from the three remaining choices. One step they may have omitted was to [Hint]
18 .		In using force field analysis, a group can analyze a problem and select a solution by [Hint]
19 .		Which of the following tools is recommended for implementing a solution? [Hint]
20 .		If your group is confused, disoriented, or stuck when defining or analyzing the task at hand, which technique may be most useful? [Hint]
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