 |
| 1 . |
|
What kind of process is hearing? [Hint]
|
|
| 2 . |
|
Which of the following activities is NOT a component of listening? [Hint]
|
|
| 3 . |
|
Most people remember about _____ of what we hear two days after hearing a lecture or speech. [Hint]
|
|
| 4 . |
|
When a speaker uses words or phrases you don't understand, the most useful response is to [Hint]
|
|
| 5 . |
|
Someone delivering a speech offends your religious beliefs. This is likely to result in [Hint]
|
|
| 6 . |
|
Most people speak ____ words per minute. [Hint]
|
|
| 7 . |
|
The fear of misunderstanding the messages or intentions of others is [Hint]
|
|
| 8 . |
|
An effective way to confront emotional noise is to:
[Hint]
|
|
| 9 . |
|
Which is NOT one of three basic steps to improve your listening skills? [Hint]
|
|
| 10 . |
|
Up to what percentage of emotional information may be expressed by nonverbal cues? [Hint]
|
|
| 11 . |
|
Which of the following is a good example of descriptive communication? [Hint]
|
|
| 12 . |
|
In East Asia, communication skills focus on: [Hint]
|
|
| 13 . |
|
To determine if your interpretations of a message are correct, try paraphrasing, which is [Hint]
|
|
| 14 . |
|
The process of assigning meaning to messages is [Hint]
|
|
| 15 . |
|
Which of the following are context barriers to listening? [Hint]
|
|
| 16 . |
|
Mary is checking email while watching the news when the telephone rings. When she hangs up the phone she realizes she just sent an email to the wrong person. Mary is experiencing [Hint]
|
|
| 17 . |
|
Which of the following are we least likely to remember? [Hint]
|
|
| 18 . |
|
Most people remember a day later approximately _____ of what was said. [Hint]
|
|
| 19 . |
|
Listening to empathize means [Hint]
|
|
| 20 . |
|
To respond appropriately and effectively, which of the following strategies is helpful? [Hint]
|
|
|
Answer choices in this exercise are randomized and will appear in a different order each time the page is loaded.
|
