Table of Contents

Models of Interpersonal Communication
 
How Would You Give Feeback?
 
How Would You Give Feedforward?
 
Ethics in Interpersonal Communication
 
How Can You Respond to Contradictory Messages?
 
I'd Prefer to Be
 
Applying the Axioms
 
Analyzing an Interaction
 

Random Pairs
 
Cultural Beliefs
 
From Culture to Gender
 
Cultural Identities
 
The Sources of Your Cultural Beliefs
 
Confronting Intercultural Obstacles
 

How Can You Attack Self-Defeating Drivers?
 
What Do You Have a Right to Know?
 
Disclosing Your Hidden Self
 
Weighing the Rewards and Dangers of Self-Disclosure
 
Time for Self-Disclosure
 
Using Performance Visualization to Reduce Apprehension
 
Reducing Apprehension with Systematic Desensitization
 
How Flexible Is Your Communication?
 

Perceiving My Selves
 
How Might You Perceive Others' Perceptions?
 
How Do You Make Attributions?
 
Barriers to Accurate Perception
 
Perspective Taking
 

Listening to Other Perspectives
 
How Might You Listen to New Ideas?
 
Regulating Your Listening Perspective
 
Experiencing Active Listening
 
Sequential Communication
 
Reducing Barriers to Listening
 
Typical Man. Typical Woman.
 
Paraphrasing to Ensure Understanding
 
How Can You Express Empathy?
 

Integrating Verbal and Nonverbal Messages
 
Climbing the Abstraction Ladder
 
Using the Abstraction Ladder as a Critical Thinking Tool
 
How Can You Vary Directness for Greatest Effectiveness?
 
How Can You Rephrase Cliches?
 
Analyzing Assertiveness
 
Who?
 

Identifying the Barriers to Communication
 
How Do You Talk? As a Woman? As a Man?
 
Recognizing Gender Differences
 
Thinking with E-Prime
 
How Do You Talk About the Middle?
 
Confirming, Rejecting, and Disconfirming
 
"Must Lie" Situations
 

Facial Expressions
 
Eye Contact
 
Interpersonal Interactions and Space
 
Sitting at the Company Meeting
 
The Meanings with Color
 
Communicating Emotions Nonverbally
 
Praising and Criticizing
 
Artifacts and Culture: The Case of Gifts
 

How Do You Open a Conversation?
 
How Do You Close a Conversation?
 
Conversational Analysis: A Chance Meeting
 
Giving and Taking Directions
 
Communicating Your Emotions
 
Expressing Negative Feelings
 
Communication Emotions Effectively
 
Emotional Advice
 
Gender and the Topics of Conversation
 
Responding Effectively in Conversation
 
The Qualities of Effectiveness
 
Formulating Excuses
 

Analyzing Stage Talk
 
Learning to Hear Stage Talk
 
Giving Repair Advice
 
Til' This Do Us Part
 

Interpersonal Relationships in Songs and Greeting Cards
 
Applying Theories to Problems
 
Male and Female
 
Changing the Distance Between You
 
Relational Repair from Advice Columnists
 
How Can You Get Someone to Like You?
 
How Might You Repair Relationships?
 

Friendship Behaviors
 
How Can You Talk Cherishing?
 
Mate Preferences: I Prefer Someone Who...
 
The Television Relationship
 
How Romantic Are You?
 
What Type of Relationship Do You Prefer?
 

Analyzing a Conflict Episode
 
Dealing with Conflict Starters
 
Generating Win-Win Solutions
 

Dyadic Power
 
Empowering Others
 
Power Plays
 
The Knowledge Gap
 
Machiavellian