After completing this chapter you will be able to:
- Understand the four phases of group process.
- Explain the importance of the forming stage and its communication characteristics.
- Outline the factors occurring in the storming phase.
- Illustrate how the norming phase occurs.
- Discuss the performing phase.
- See how the termination phase operates.
- Understand modifications to the phase model.
- Specify the kinds of communication occurring during each phase.
- Introduce the role of organizational teams.
