After completing this chapter you will be able to:
- Explain the importance of listening.
- Identify the role played by motivation in effective listening.
- Outline the four components of listening.
- Identify the barriers to effective listening.
- Define active listening.
- Clarify the barriers to active listening.
- Elucidate the four response methods of active listeners.
- Discuss the eight guidelines for feedback.
- Describe constructive feedback techniques.
