Home

Chapter 7

Practice Test

Practice Test

This activity contains 13 questions.

	Good listening is a complex process that involves sensing, interpreting, evaluating the message content, and memory.    True  False

	Active listening is a transactional process that involves speaking as well as listening.    True  False

	Constructive feedback requires that you be specific in your identification and labeling of behaviors and in your evaluative judgments.    True  False

	Receiving feedback is best done interactively so that you can question the person providing the feedback and discuss the implications as you go along.    True  False

	Listening and feedback are vital group communication skills in which we are naturally proficient.    True  False

	What are the components of listening?   recognizing facts, engaging emotional responses, and using thought speed hearing, thinking, analyzing, projecting, but not responding sensing, interpreting, evaluating, retaining, and responding being quiet, hearing, thinking, and questioning

	What is active listening?   listening while engaging in an activity with a friend such as walking together or playing a game responding verbally and nonverbally while paying attention to a speaker actively conversing with a group member, talking and listening interactively with them listening intently to help provide a critical analysis of and response to what is being said

	What are active listening response methods?   critically analyzing the person's meaning and evaluating the consequences of the message focusing on the person's delivery and words engaging in free association with what is being said paraphrasing, expressing understanding, asking questions, and responding nonverbally

	What are the characteristics of providing constructive feedback?   speak for yourself, phrase issues as statements, provide both positive and negative feedback, don't use labels, don't be judgmental save feedback until you can be absolutely certain in your statements and can use it to strategically make your point in front of the whole group use names and labels to make statements clearer and more impacting Using the feedback as an opportunity for constructing a personal narrative

	What are important characteristics to remember when receiving feedback?   refashion the criticism and defend yourself by engaging in a discussion of the validity of the points made and clarifying what your intentions really were breathe, relax, don't interrupt, paraphrase key points take notes, stop the speaker and have him/her repeat if necessary to get everything down correctly on paper so you can think about it later when you are alone think, analyze, interpret what is being said, but remain silent, smile, and nod agreeably

	Why is active listening important to the small group decision-making process?   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

	What are some common barriers to active listening and how can group participants work to overcome these barriers?   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

	Discuss the importance of providing effective feedback and describe how the characteristics of constructive feedback can enhance that effectiveness.   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

Copyright © 1995 - 2010 Pearson Education . All rights reserved. Pearson Allyn & Bacon is an imprint of Pearson . Legal Notice | Privacy Policy | Permissions