After completing this chapter you will be able to:
- Explain employee involvement as a part of team development.
- Understand the scope of employee involvement.
- Define teams.
- Discuss the importance of teams.
- Distinguish the characteristics of parallel structures.
- Identify the structure and role of quality circles.
- Explain the three limitations to quality circles.
- Outline the characteristics of self-managing work teams.
- Discuss the benefits and costs of self-managing work teams.
