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Chapter 8

Practice Test

Practice Test

This activity contains 13 questions.

	Quality circles have been successful in most American organizations that have tried them.    True  False

	Individual rewards, management styles, and segmentalism greatly contribute to the success of quality circles in organizations.    True  False

	Self-managing work teams are a type of quality circle parallel problem-solving group    True  False

	Self-managing work teams can improve work methods, help attract and retain employees, increase product quality, and improve product output.    True  False

	Self-managing work teams require a substantial investment in management and employee time, forethought, and commitment.    True  False

	What are teams?   recreational groups of people who work for the same organization ad hoc groups of co-workers who self-identify as a team an ongoing, coordinated group of people who need each other to accomplish a result groups with a strong identifiable leader who functions as a coach for the team

	What are quality circles?   teams of inspection engineers hired as consultants to "encircle a problem" the group of employees who receive special recognition for the quality of their production and who often receive special employee benefits. the upper level management team responsible for the quality of the entire production force small teams of employees who meet regularly to solve important work-related problems

	What are some of the inherent limitations that are of concern for the success of quality circles?   poor attendance, absenteeism, illness, and family obligations among employees the inability to find common meeting times, the use of company time in which to meet, and a lack of a common understanding among group members individual rewards, inappropriate management styles, segmentalism the difficulties in maintaining a quality "zero-defect" product

	What are self-managing work teams?   self-regulating teams, independent from outside authority, that participate in management decisions parallel structure organizational groups that circumvent management decisions work groups that occur within a traditional reporting structure of organizations ad hoc work groups that occur spontaneously because of the nature of the work task that they have to manage

	What are some of the drawbacks to implementing self-managing work team programs   reduced labor costs of 20 to 40 percent, increases in product quality and output increased training costs, requirement of organizational change, time loss in team meetings, resistance by some support staff loss of power, managing versus leading, segmentalism a breakdown in management authority, a loss of respect in the workforce, and a decrease in employee morale

	What are employee involvement programs? How do they work and what are their implications for employee satisfaction, product quality, and productivity?   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

	Describe the characteristics of quality circles, what they are intended to accomplish and any drawbacks that might limit their success.   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

	Describe the characteristics of self-managing work teams, what they are intended to accomplish and any drawbacks that might limit their success.   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

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