After completing this chapter you will be able to:
- Explain the importance of defining the problem.
- Understand internal and external constraints.
- Identify the process of developing alternatives.
- Determine what issues must be considered in making the choice or decision.
- Outline the implementation stage process.
- Elucidate the decision evaluation step.
- Define the factors important to the group process.
- Apply systems thinking to the group process.
- Discuss the decision-making process.
