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Chapter 9

Practice Test

Practice Test

This activity contains 13 questions.

	The first step in understanding a problem is to clearly define our goals and the criteria we will use to recognize and evaluate them.    True  False

	Searching out alternative solutions is critical, difficult, frustrating, and never much fun, but an important part of the process.    True  False

	Making the decision and implementing it are the final stages in a decision-making process.    True  False

	Asking questions and brainstorming are essential elements to problem identification and information gathering.    True  False

	Refining goals and alternatives require that a group decide what expectations and criteria are relevant before they search for alternative solutions.    True  False

	What are five of the steps in the decision-making process?   consider the decision implications, the stakeholders, group interests, time factor, convenience think, discuss, set an agenda, take minutes, file the report think creatively, brainstorm as a group, consider a variety of alternatives, critically evaluate alternatives, make the decision define the problem, search out alternatives, make decision, implement, evaluate

	What are the five Ws and the H?   whenever, whomever, what else, whom else, where else, how far who, what, when, where, why, how work, web, wholeness, waste, humor which, wisdom, whither, while, way, heuristics

	What are the steps in the problem-solving process?   identify problem, refine goals, refine alternatives, make choice, implement solution articulate the problem, identify solution, define implementation plan repeatedly brainstorm on redefining the problem and solution, looking for a new perspective on solving the issue be creative by starting with the solution, turn it into a question which becomes the problem for which you have now developed a solution

	What is the ABC list method of refining goals?   divide a list of items into thirds; assign A to the absolutely critical items, C to the nonessential ones, and force B items into the A or C list alphabetize discussion items in order of importance and then discuss in that order choose: A goal, Be specific, set Criteria alphabetize all suggestions for solutions on a flipchart and then discuss in alphabetical order

	What is the T chart method for choosing among alternative solutions?   Track the group discussion of alternative solutions to see which generates the most group interest chart possible solutions on a time line showing how each plays out and what its consequences would be Talk about each alternative solution for five minutes with each person contributing at least one concern with it list all the advantages of a solution in one column and all the disadvantages in the other

	Describe the stages of decision making and discuss what each stage is intended to accomplish.   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

	How do group composition and process affect the communication patterns of decision making and problem-solving groups?   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

	Compare and contrast decision-making and problem-solving group processes? Are they the same or how do they differ?   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

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