After completing this chapter you will be able to:
- Describe the goals and uses of brainstorming.
- Explain focus groups and their uses.
- Outline the nominal group technique.
- Illustrate why and how to use the Delphi technique.
- Clarify by example the use of synectics.
- Explain the use of buzz sessions.
- Provide an example of idea writing.
- Show how to use role playing or listening teams.
- Use a solution to a problem and apply the RISK procedure or PERT.
- Utilize flowcharts, fishbone diagrams, and Pareto's principle.
- Suggest small group presentation formats.
