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Chapter 11

Practice Test

Practice Test

This activity contains 13 questions.

	Nominal group technique is a small group oral discussion technique.    True  False

	A group using the delphi technique does not need to meet face to face.    True  False

	Three problem-solving techniques are to use flowcharts, fishbone diagrams, and Pareto's principle.    True  False

	RISK and PERT are procedures to identify consequences and evaluate solutions.    True  False

	A colloquium is a type of brainstorming technique used by small groups    True  False

	What are some of the oral-discussion techniques useful for creative decision-making?   RISK procedure, PERT, participant sampling, use of flip-charts focus groups, buzz sessions, role playing, listening teams nominal group technique, delphi technique, synectics the forum, panel, colloquium, symposium

	What are some of the written techniques useful for creative decision-making?   flowcharts, fishbone diagrams, applying Pareto's principle focus groups, buzz sessions, role playing, listening teams discussion, mediation, brain storming, resolution nominal group technique, delphi technique, synectics

	What are some of the problem-solving tools?   brainstorming, the RISK procedure, and PERT using a forum, panel, colloquium, symposium using focus groups, synectics, idea writing, listening flowcharts, fishbone diagrams, Pareto's principle

	What techniques are useful for reviewing and evaluating a solution?   a panel and a colloquium using flowcharts and fishbone diagrams the RISK procedure and PERT role playing and scenario charting

	Which format helps a group identify, develop, and work through possible solutions to a problem with the participation of an audience?   a symposium a PERT -- Program Evaluation and Review Technique a panel-forum combination a colloquium

	Compare and contrast several of the decision-making techniques. If you had a concern for managing conflict over important issues in the group discussion which technique would you use to help resolve it? Why?   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

	Describe a situation in which one of the problem-solving tools could be used in a small group discussion to help to develop an effective solution.   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

	Which presentational format would you use to present relatively complex information to a well informed audience whose involvement you are seeking to help implement a solution? Discuss why you would choose this format.   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

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