After completing this chapter you will be able to:
- Define conflict as a communication event.
- Explain how conflict is a consequence of actions.
- Differentiate between destructive and constructive conflict.
- Illustrate the sources of conflict.
- Elucidate the five styles of conflict resolution.
- Demonstrate negotiation as a strategy.
- Provide examples of the types of power.
- Explain how to make conflict strategies work.
