After completing this chapter you will be able to:
- Define Computer Mediated Communication (CMC).
- Describe the electronic meeting system characteristics of group support systems (GSS) and of audio- and videoconferencing.
- Discuss the effects of CMC undercurrents on group processes.
- Explain social presence and the effects of media richness, synchronous communication, and other influences of the medium upon it.
- Describe methods for choosing an appropriate communication medium using the communication task, the language demand-technology fit, and the communication function techniques.
- Discuss group process and leadership responsibilities for effective small group CMC.
