1 .		The consists of using entrance exams and promotion ratings to reward qualified individuals. [Hint]
2 .		At the very top of the civil service system are about nine thousand members of the , the "cream of the crop" of the federal employees. [Hint]
3 .		provide a service by the federal government that could be handled by the private sector. [Hint]
4 .		is the stage of policymaking between the establishment of a policy and the consequences of the policy for the people whom it affects. [Hint]
5 .		Bureaucrats tend to follow , which help make administration a relatively routine matter. [Hint]
6 .		Bureaucrats who are in constant contact with the public are often called . [Hint]
7 .		Government is the use of governmental authority to control or change some practice in the private sector. [Hint]
8 .		The idea behind is that the number and complexity of regulatory policies have made regulation too complex and burdensome. [Hint]
9 .		Presidents can issue to bureaucratic agencies to force them to act in a certain way. [Hint]
10 .		Hugh Heclo has argued that the system of subgovernments or iron triangles is now overlaid with an amorphous system of resulting in more widespread participation in bureaucratic policymaking. [Hint]