Multiple Choice Quiz

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This quiz reviews some of the topics in this chapter. For each question, select the button next to the answer you believe is correct. When you are done, click on Submit Answers for Grading in order to see how well you did.

This activity contains 5 questions.

Common formats for instructional documents would include all of the following EXCEPT ______________.

	A. instructional brochures.
	B. manuals.
	C. lengthy, complex sets of reference cards.
	D. quick reference materials.
	E. hyperlinked instructions.

Which of the following statements about faulty instruction and legal liability are true?

	A. Misuse is often caused by defective instructions.
	B. A user injured because of unclear, inaccurate, or incomplete instructions can sue the writer.
	C. Courts have ruled that a product support literature defect carries the same type of liability as a product defect.
	D. B and C only.
	E. A, B, and C.

Examples of faulty instructions include all of the following EXCEPT ________________.

	A. failure to instruct users in the proper use of a product.
	B. failure to convey the extent of risk with forceful language.
	C. failure to display warnings prominently.
	D. failure to use humor.
	E. failure to warn against possible misuses of a product.

To make an instructional document readable _______________.

	A. use the active voice and imperative mood.
	B. use shorter sentences than usual.
	C. "telegraph" your message by omitting articles.
	D. A and B only.
	E. A, B, and C.

Procedures differ from instructions in which ways?

	A. Procedures are typically aimed at groups of people who need to coordinate their activities.
	B. Procedures help standardize certain tasks.
	C. Procedures show the uninitiated how to perform a task.
	D. A and B only.
	E. A, B, and C.

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