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1. The topic of the selection is
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2. The predominant organization of the passage is
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3. Paragraphs 1 and 2 present
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4. Paragraph 3 introduces
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5. How many listening guidelines are listed in paragraph 3?
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6. Reading this passage, a reader might want to determine the author's purpose, which is
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7. For an adequate understanding of this selection, the reader needs
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8. "If you respond only to the surface-level communication (the literal meaning), you miss the opportunity to make meaningful contact with the other person's feelings and needs."
The word literal describes
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9. "Recognize both consistent and inconsistent ‘packages’ of messages and use these as guidelines for drawing inferences about the speaker's meaning."
In this sentence inferences refers to conclusions about
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10. "However, on another levelthe relationship levelthe student may be voicing objections to the instructor's authority or authoritarianism."
Authoritarianism refers to a style that emphasizes
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