Table of Contents
Technical Communication Today
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About the Book
Research Companion
Job Search Companion
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Chapter 1: Communicating in the Workplace
1.1 Survey of the American Institute of Aeronautics and Astronautics (AIAA) Membership
1.2 Surveys of Workplace Writing
1. 3 Definitions of Technical Writing
1.4 Other Resources on Technical Writing
1.5 Collaborative Writing
1.6 Visual and Spatial Design
1.7 Cyberphobia
1.8 Information about Tech Writing and Careers
1.9 Links to Sample Technical Documents
1.10 Sample Mission Statements
Chapter 2: The Technical Writing Process Today
2.1 The Writing Process
2.2 Working in Teams
2.3 Worksheets for Analyzing Rhetorical Situations
2.4 More About Rhetoric
2.5 Writing a Purpose Statement
2.6 Helpful Tools for Doing Research
2.7 Genres of Writing
2.8 Introductions and Conclusions
2.9 Techniques for Invention
2.10 Links to Logical Mapping Software
2.11 Writer's Block
2.12 Style
2.13 More About Editing
2.14 The Writing Process
2.15 Information on Sleep Deprivation
2.16 How to Overcome Procrastination
Chapter 3: Readers and Their Contexts of Use
3.1 Websites that Discuss the 5-W and How Questions
3.2 What Else Do Readers Want?
3.3 Downloadable Writer-Centered Analysis Chart
3.4 Links to Controversial Documents
3.5 The Common Sense Trap
3.6 Downloadable Reader Analysis Chart
3.7 Search Engine Tips
3.8 Internet Search Engines
3.9 Search Engine Tips
3.10 Websites that Search for People
3.11 Downloadable Context Analysis Chart
3.12 More Help with Reader Analysis
3.13 International Readers
3.14 Information Sources on Foreign Countries
3.15 Native American Cultures
3.16 Graphics in Other Cultures
3.17 Politeness Strategies
3.18 Information on Waste Incinerators
Chapter 4: Ethics in the Technical Workplace
4.1 Definitions of Ethics
4.2 More about Einstein
4.3 Sources of Golden Rule
4.4 Manuel Velasquez
4.5 United States Constitution
4.6 Conservation Ethics
4.7 U.S. Copyright Law
4.8 Solving Ethical Dilemmas
4.9 Moral Leaders
4.10 Codes of Ethics
4.11 Strategies for Handling Unethical Situations at Work
4.12 Examples of Whistleblowers
4.13 Ethics Websites
4.14 Websites on Wired Ethics
4.15 Trademark and Patent
4.16 Internet Libel, Slander, and Fraud
4.17 Environmental Protection
Chapter 5: Researching and Managing Information
5.1 Information Glut
5.2 Websites on Creativity
5.3 Mapping in the Workplace
5.4 Refining Hypotheses
5.5 Research Methodologies
5.6 More Tools for Doing Electronic Research
5.7 Internet Search Engines
5.8 Links to Solid Electronic Sources of Information
5.9 Blogs
5.10 Online News Services
5.11 Catalog of U.S. Publications
5.12 Empirical Research Methods
5.13 Qualitative Research Methods
5.14 Scientific Method
5.15 Note-Taking Strategies
5.16 Links to Note-Taking Software
5.17 Tips on Paraphrasing and Summarizing
5.18 Help Citing Sources
5.19 Junk Science
5.20 Help Evaluating Electronic Sources
5.21 Plagiarism
5.22 Substance Abuse on College Campuses
5.23 Genetic Engineering
Chapter 6: Organizing and Drafting
6.1 Why Documents Need Introductions and Conclusions
6.2 The Histories of Genres
6.3 Outlining Strategies
6.4 Help Using Outline View
6.5 Advice on Presentation Software
6.6 How Readers Read Introductions
6.7 Sample Introductions
6.8 More Help Writing Introductions
6.9 Sample Sections
6.10 Cause and Effect
6.11 Arguing Costs and Benefits
6.12 Chronological Order
6.13 Examples Used in Documents
6.14 Sample Conclusions
6.15 Help Writing Conclusions
6.16 Sample Documents for the Exercises and Projects in Chapter 6
Chapter 7: Using Plain and Persuasive Style
7.1 Classical Rhetoricians on Style
7.2 Writing and Revising Sentences
7.3 Interesting Discussions of Plain Style
7.4 More Examples of Revised Sentences
7.5 Online Writing Centers and Labs
7.6 Bureaucratic Style
7.7 Eliminating Prepositional Phrases
7.8 More on Improving Style at the Sentence Level
7.9 More about Paragraphing
7.10 Examples of Kinds of Sentences in Paragraphs
7.11 More Advice about Writing Paragraphs
7.12 Revising Paragraphs
7.13 Given/New Method
7.14 Passive Voice
7.15 Improving Tone
7.16 Similes and Analogies
7.17 More about Metaphors
7.18 Sample Documents for Sentences and Paragraphs
7.19 Metaphors about Wars
7.20 Ephedra
Chapter 8: Designing Documents and Interfaces
8.1 Learn More about Gestalt Psychology
8.2 Samples of Unbalanced Pages
8.3 Samples of Unbalanced Webpages
8.4 Downloadable Templates
8.5 More Advice on Interface Design
8.6 More Balancing Techniques
8.7 Texts that Use Alignment Well (and Badly)
8.8 More Information on Using Headings
8.9 Using Rules and Borders
8.10 Typeface History
8.11 Advice About Using Lists
8.12 Using the Styles Menu in Your Word Processor
8.13 Downloadable Templates
8.14 Webpages with Contrast Problems
8.15 Advice on Thumbnailing
8.16 More about Binding Documents
8.17 More About Paper
8.18 Sample Documents and Websites for Critiquing
8.19 More Information about Design Problems and International Readers
Chapter 9: Creating and Using Graphics
9.1 More Examples of Text to Table Conversions
9.2 Guidelines for Using Graphics
9.3 Other Graphs that Tell Simple Stories
9.4 Unethical Graphs
9.5 Information on Labeling and Placing Graphs
9.6 Samples of Documents with Graphs and Charts
9.7 Sample Line Graphs
9.8 Sample Bar Charts
9.9 Help Making Tables
9.10 More Pie Charts
9.11 Sample Flowcharts
9.12 More about Project Management Software
9.13 Using Spreadsheet Programs to Make Graphs
9.14 Tips About Photography
9.15 More about Using Electronic Images
9.16 Samples of Line Drawings
9.17 Internet Sites for Mapping
9.18 Free Icons and Clip Art
9.19 More About Video Editing Software
9.20 Legal Music Download Sites
9.21 Sample Charts, Graphs, and Data Sets
9.22 Sample Documents for the Collaborative Project
9.23 Samples of Annual Reports
Chapter 10: Revising and Editing for Usability
10.1 Variations on the Levels of Edit
10.2 More Help with Revision
10.3 More about Editing Design
10.4 More about Copy Editing
10.5 Improve Your Grammar
10.6 Quick Answers to Grammar Issues
10.7 Short Essays on Grammar Issues
10.8 The History of Punctuation Marks
10.9 Help Using Your Spell Checker
10.10 Online Dictionaries
10.11 Word Usage
10.12 More About Using Copy Editing Symbols
10.13 More Online Editing Tips
10.14 More about Usability Testing
10.15 Longer Texts for Editing Practice
Chapter 11: Preparing and Giving Presentations
11.1 Websites that Discuss Giving Presentations
11.2 Learning More about Analyzing Audiences
11.3 Audience and Context Analysis Worksheets
11.4 Time Management Strategies
11.5 Presentation Software Packages
11. 6 More about Presentation Technologies
11.7 Sample Poster Presentations
11.8 More Ideas on Starting a Presentation
11.9 Setting the Right Tone at the Start
11.10 Good Grabbers
11.11 Ending a Presentation
11.12 Answering Questions
11.13 Improving Your Style
11.14 Advice for Presenting Well
11.15 Advice on Creating Visuals
11.16 Advice on Delivering Presentations
11.17 Improving Your Voice, Rhythm, and Tone
11.18 Toastmasters and Groups Like It
11.19 Practice and Rehearsing Tips
11.20 Evaluation Form for Presentations
Chapter 12: Using E-Mail and Instant Messaging
12.1 History of E-Mail
12.2Free E-Mail Service
12.3Corporate E-Mail Policies
12.4Classic E-Mail Blunders
12.5 How E-Mail Evolved
12.6 Managing E-Mail
12.7 Emoticons
12.8 Cool Signature Files
12.9 Help with Spam
12.10 Creating E-Mail Filters
12.11 Managing E-Mail
12.12 Netiquette
12.13 Virus Hoaxes
12.14 Finding a Listserve That Interests You
12.15 Free Instant Messaging
12.16 Using Instant Messaging
12.17 IM Abbreviations
Chapter 13: Working in Teams
13.1 Tuckman's Teaming Theories
13.2 Other Planning Strategies
13.3 Samples of Mission Statements
13.4 More on Sharing Team Responsibilities
13.5 Project Software Sites
13.6 Resolving Conflict in the Workplace
13.7 Effective Meetings
13.8 Mediation
13.9 Virtual Teaming
13.10 Team Role Theory
13.11 Groupware Links
13.12 More about Total Quality Management (TQM) and Continuous Quality Improvement (CQI)
13.13 More about Telecommuting
13.14 The American Solar Challenge
13.15 More about Telecommuting
Chapter 14: Designing Websites
14.1 More about How the Internet Works
14.2 Interesting Splash Pages
14.3 Organizational Structures for Websites
14.4 Worksheets for Analyzing a Website's Rhetorical Situation
14.5 Worksheets for Analyzing Your Website's Audience
14.6 Ethics Involving Websites
14.7 International and Cross-Cultural Issues Involving Websites
14.8 Samples of Good and Bad Homepages
14.9 Other Example Node Pages
14.10 More Information about Help Software Packages
14.11 More about Copyright Issues and the Internet
14.12 Web Authoring Software
14.13 Websites that Discuss Internet Style
14.14 Designing Interfaces
14.15 More about Using Images
14.16 Editing Websites
14.17 More about FTP
14.18 Websites for Critiquing
Chapter 15: Starting Your Career
15.1 Statistics and Trends about Employment
15.2 Websites that Will Help You Answer Questions about Setting Goals
15.3 Links to Job Search Sites
15.4 Professional Groups in Your Major
15.5 Major Newspaper Classified Ads
15.6 Headings for Your Resume
15.7 More Help with Resumes
15.8 Sample Resumes
15.9 Services for Managing Your Letters of Reference
15.10 Resume Templates
15.11 Help with Scannable Resumes
15.12 Sample Application Letters
15.13 More Advice about Letter-Writing Style
15.14 Samples of Online Portfolios
15.15 Finding Materials for a Portfolio
15.16 Interviewing Strategies
15.17 Strategies for Answering Tough Questions
15.18 Good and Bad Samples of Resumes
Chapter 16: Letters and Memos
16.1 When is E-Mail Not Appropriate?
16.2 Sample Letters and Memos
16.3 History of Letter Writing
16.4 Blunders in Letters and Memos
16.5 Help Writing a Letter or Memo Introduction
16.6 Inquiry and Response Letters
16.7 Samples of Claim and Adjustment Letters
16.8 Samples of Refusal Letters
16.9 Avoiding Bureaucratic Writing
16.10 Templates for Downloading
16.11 Help with Formatting Letters and Memos
16.12 Make Your Own Templates
16.13 Revision Challenge
Chapter 17: Technical Definitions
17.1 Computer Terms
17.2 Sentence Definitions
17.3 Extended Definitions
17.4 Defining the Rhetorical Situation
17.5 Dictionaries for Particular Fields
17.6 Samples of Glossaries
17.7 Sentence Definitions
17.8 Diagram for Sentence Definitions
17.9 Online Dictionaries
17.10 Word of the Day
17.11 Word Origins
17.12 Technical Dictionaries that Offer Word Histories
17.13 Samples of Documents Using Definition Techniques
17.14 Analogies
17.15 Plain English
17.16 Well- and Badly Designed Definitions
17.17 Worksheets for Revising Technical Definitions
17.18 Word Origins
17.19 Sample Glossaries
17.20 Fast Food and School Cafeterias
Chapter 18: Technical Descriptions and Specifications
18.1 Sample Technical Descriptions
18.2 Help Defining the Rhetorical Situation
18.3 Worksheets for Analyzing Rhetorical Situations
18.4 Learn more about ISO Guidelines
18.5 Learn How to Do Close Observations
18.6 Descriptions That Use Each Partitioning Strategy
18.7 Descriptions of Other Space Vehicles
18.8 Samples of Good Introductions for Technical Descriptions
18.9 Descriptions from NASA
18.10 More Advice on Using the Senses
18.11 Samples of Similes, Analogies, and Metaphors in Descriptions
18.12 More about Improving Your Style
18.12 More About Improving Your Style
18.13 Samples of Well-Designed Descriptions
18.14 Graphics in Descriptions
18.15 Websites that Discuss Photography
18.16 Worksheet to Help Revise Descriptions
18.17 Sample Technical Descriptions
18.18 Sample Text for Revision
18.19 Cranes
Chapter 19: Instructions and Procedures
19.1 Sample Technical Procedures and Specifications
19.2 Worksheets for Analyzing Rhetorical Situations
19.3 Worksheets for Analyzing Rhetorical Situations
19.4 Blunders Where Writers Did Not Anticipate Readers' Needs
19.5 Advice about Cross-Cultural Writing
19.6 Funny Translation Problems
19.7 Sample Introductions for Instruction
19.8 Good and Bad Examples of Instructions
19.9 Learn More About Using Safety Symbols
19.10 Download Safety Symbols
19.11 Sample Troubleshooting Guides
19.12 Online Documentation
19.13 Help-Authoring Software
19.14 Tips on Laying Out Pages for Documentation
19.15 Worksheet to Help Revise Your Instructions
19.16 Effective and Ineffective Sets of Instructions
19.17 First Aid on the Web
19.18 Directions for Solitaire on the Web
19.19 Information about Product Liability
Chapter 20: Proposals
20.1 Sample Proposals
20.2 Different Kinds of Proposals
20.3 National Science Foundation
20.4 Help Defining a Purpose
20.5 Worksheets for Analyzing Rhetorical Situations
20.6 More Help on Researching a Subject
20.7 Sample RFPs
20.8 Sample Proposal Introductions
20.9 Documents that Analyze Problems and Causes
20.10 More Advice about Writing Project Plans in Proposals
20.11 Help Writing Qualifications Sections
20.12 Discussions of Costs and Benefits
20.13 Developing a Proposal's Style
20.14 Samples of Well-Designed and Badly Designed Proposals
20.15 Revision Worksheet for Proposals
20.16 Sample Proposals for Analysis
Chapter 21: Activity Reports
21.1 Sample Progress Reports
21.2 Sample White Papers
21.3 Sample Incident Reports
21.4 Sample Lab Reports
21.5 Software Packages for Keeping Activity Journals
21.6 Groupware and Personal Digital Assistants
21.7 Worksheets for Analyzing Rhetorical Situations
21.8 More Samples of Activity Reports
21.9 Samples of Briefs
21.10 Learn About Using PDFs
21.11 Advice about Using Plain Style
21.12 Templates for Letters and Memos
21.13 Worksheet to Help You Revise Your Activity Report
21.14 Campus Incident Report Information
21.15 Electronic Version of the Revision Challenge
21.16 Information on Sexual Harassment in the Workplace
Chapter 22: Analytical Reports
22.1 More about the IMRAD Pattern
22.2 Samples of Analytical Reports
22.3 Worksheets for Analyzing Rhetorical Situations
22.4 Information about Legal Issues and Research
22.5 Help Defining a Hypothesis
22.6 Discussions of Methodologies
22.7 Help with Internet Research
22.8 Other Great Sources of Information
22.9 Writer's Block
22.10 Sample Reports with Good Introductions
22.11 Samples of Well-Written Methodologies
22.12 Reports with Well-Written Conclusions
22.13 More about Virtual Teaming
22.14 Groupware Links
22.15 Samples of Texts with Good and Bad Design
22.16 Samples of Abstracts and Summaries
22.17 Passive Voice
22.18 Definitions of Jargon Terms
22.19 More Tips on Designing Page Layouts
22.20 Worksheets to Help Revise Analytical Reports
22.21 Samples of Analytical Reports
22.22 Nuclear Waste Disposal
Chapter 23: Magazine and Website Articles
23.1 Samples of Articles
23.2 Learn More About Using the Narrative Pattern
23.3 Coming Up with an Angle
23.4 Worksheets for Analyzing Rhetorical Situations
23.5 Find an E-Zine That Interests You
23.6 Writing Query Letters and E-Mails
23.7 Websites for Article Research
23.8 More Information about Writing Leads
23.9 Sample Leads
23.10 Samples of Articles Organized by Topics
23.11 Sample Press Releases
23.12 Finding Interesting Blogs
23.13 Blogging Software
23.14 Using Photography in Magazine Articles
23.15 Find an E-Zine That Interests You
23.16 Finding Interesting Blogs
Appendix A: Grammar and Punctuation Guide
A.1 Information on Comma Splices
A.2 Worksheets on Run-ons, Fragments, Comma Splices
A.3 Grammar Handbooks
A.4 Its vs. It's
A.5 Avoiding Parallelism Problems
A.6 Websites on Punctuation
A.7 Help With Commas
A.8 Colon and Semicolon
A.9 Help with Quotation Marks
A.10 Dashes, Hyphens, Parentheses, Brackets
Appendix B: English as a Second Language Guide
B.1 ESL Sources on the Internet
B.2 Practicing Adjective Order
B.3 Information on Adverbs
B.4 Verb Tenses
Appendix C: Documentation Guide
C.1 Links to APA, MLA, and CBE Sources
C.2 APA
C.3 APA Models for Citations
C.4 More Help With Online Sources
C.5 CBE
C.6 CBE Updates
C.7 CBE Models
C.8 MLA
C.9 Models for MLA Citations
Worksheet and Template Companion
Test Yourself
Chapter 1: Communicating in the Workplace
Chapter 2: The Technical Writing Process Today
Chapter 3: Readers and Their Contexts of Use
Chapter 4: Ethics in the technical Workplace
Chapter 5: Researching and Managing Information
Chapter 6: Organizing and Drafting
Chapter 7: Using Plain and Persuasive Style
Chapter 8: Designing Documents and Interfaces
Chapter 9: Creating and Using Graphics
Chapter 10: Revising and Editing for Usability
Chapter 11: Preparing and Giving Presentations
Chapter 12: Using E-Mail and Instant Messaging
Chapter 13: Working in Teams
Chapter 14: Designing Websites
Chapter 15: Starting Your Career
Chapter 16: Letters and Memos
Chapter 17: Technical Definitions
Chapter 18: Technical Descriptions and Specifications
Chapter 19: Instructions and Procedures
Chapter 20: Proposals
Chapter 21: Activity Reports
Chapter 22: Analytical Reports
Chapter 23: Magazine and Website Articles
Case Study of the Month
December 2006: The Fumble
November 2006: Coaching as a Band-Aid
October 2006: The Opportunity
September 2006: To Go or No Go
August 2006: Taking the Pepsi Ethics Challenge
July 2006: High Stakes in a High Context
June 2006: Global Warming
May 2006: A Bad Letter of Reference
April 2006: Downtime
March 2006: The Naked Truth
February 2006: Found Behind the Copier
January 2006: This Company Is Bugging Me
December 2005: Faith and Pharmacy
November 2005: Sour Grapes
October 2005: Digging Up the Dirt
September 2005: The Over-Stated Credentials
August 2005: The Misapplied Application Letter
July 2005: Patching Things Together
June 2005: The Grudge
May 2005: Nuclear Homework
April 2005: The Back Door
March 2005: Free to the Public
February 2005: The Football Pool
January 2005: The Eye
Contact Professor Johnson-Sheehan
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