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Table of Contents
About the Book
Research Companion
Job Search Companion
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Chapter 1: Communicating in the Workplace
Chapter 2: The Technical Writing Process Today
Chapter 3: Readers and Their Contexts of Use
Chapter 4: Ethics in the Technical Workplace
Chapter 5: Researching and Managing Information
Chapter 6: Organizing and Drafting
Chapter 7: Using Plain and Persuasive Style
Chapter 8: Designing Documents and Interfaces
Chapter 9: Creating and Using Graphics
Chapter 10: Revising and Editing for Usability
Chapter 11: Preparing and Giving Presentations
Chapter 12: Using E-Mail and Instant Messaging
Chapter 13: Working in Teams
Chapter 14: Designing Websites
Chapter 15: Starting Your Career
Chapter 16: Letters and Memos
Chapter 17: Technical Definitions
Chapter 18: Technical Descriptions and Specifications
Chapter 19: Instructions and Procedures
Chapter 20: Proposals
Chapter 21: Activity Reports
Chapter 22: Analytical Reports
Chapter 23: Magazine and Website Articles
Appendix A: Grammar and Punctuation Guide
Appendix B: English as a Second Language Guide
Appendix C: Documentation Guide
Worksheet and Template Companion
Test Yourself
Chapter 1: Communicating in the Workplace
Chapter 2: The Technical Writing Process Today
Chapter 3: Readers and Their Contexts of Use
Chapter 4: Ethics in the technical Workplace
Chapter 5: Researching and Managing Information
Chapter 6: Organizing and Drafting
Chapter 7: Using Plain and Persuasive Style
Chapter 8: Designing Documents and Interfaces
Chapter 9: Creating and Using Graphics
Chapter 10: Revising and Editing for Usability
Chapter 11: Preparing and Giving Presentations
Chapter 12: Using E-Mail and Instant Messaging
Chapter 13: Working in Teams
Chapter 14: Designing Websites
Chapter 15: Starting Your Career
Chapter 16: Letters and Memos
Chapter 17: Technical Definitions
Chapter 18: Technical Descriptions and Specifications
Chapter 19: Instructions and Procedures
Chapter 20: Proposals
Chapter 21: Activity Reports
Chapter 22: Analytical Reports
Chapter 23: Magazine and Website Articles
Case Study of the Month
December 2006: The Fumble
November 2006: Coaching as a Band-Aid
October 2006: The Opportunity
September 2006: To Go or No Go
August 2006: Taking the Pepsi Ethics Challenge
July 2006: High Stakes in a High Context
June 2006: Global Warming
May 2006: A Bad Letter of Reference
April 2006: Downtime
March 2006: The Naked Truth
February 2006: Found Behind the Copier
January 2006: This Company Is Bugging Me
December 2005: Faith and Pharmacy
November 2005: Sour Grapes
October 2005: Digging Up the Dirt
September 2005: The Over-Stated Credentials
August 2005: The Misapplied Application Letter
July 2005: Patching Things Together
June 2005: The Grudge
May 2005: Nuclear Homework
April 2005: The Back Door
March 2005: Free to the Public
February 2005: The Football Pool
January 2005: The Eye
Contact Professor Johnson-Sheehan
Instructor’s Companion
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