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Chapter 1: Communicating in the Workplace

1.1 Survey of the American Institute of Aeronautics and Astronautics (AIAA) Membership 1.2 Surveys of Workplace Writing 1. 3 Definitions of Technical Writing 1.4 Other Resources on Technical Writing 1.5 Collaborative Writing 1.6 Visual and Spatial Design 1.7 Cyberphobia 1.8 Information about Tech Writing and Careers 1.9 Links to Sample Technical Documents 1.10 Sample Mission Statements

Chapter 2: The Technical Writing Process Today

2.1 The Writing Process 2.2 Working in Teams 2.3 Worksheets for Analyzing Rhetorical Situations 2.4 More About Rhetoric 2.5 Writing a Purpose Statement 2.6 Helpful Tools for Doing Research 2.7 Genres of Writing 2.8 Introductions and Conclusions 2.9 Techniques for Invention 2.10 Links to Logical Mapping Software 2.11 Writer's Block 2.12 Style 2.13 More About Editing 2.14 The Writing Process 2.15 Information on Sleep Deprivation 2.16 How to Overcome Procrastination

Chapter 3: Readers and Their Contexts of Use

3.1 Websites that Discuss the 5-W and How Questions 3.2 What Else Do Readers Want? 3.3 Downloadable Writer-Centered Analysis Chart 3.4 Links to Controversial Documents 3.5 The Common Sense Trap 3.6 Downloadable Reader Analysis Chart 3.7 Search Engine Tips 3.8 Internet Search Engines 3.9 Search Engine Tips 3.10 Websites that Search for People 3.11 Downloadable Context Analysis Chart 3.12 More Help with Reader Analysis 3.13 International Readers 3.14 Information Sources on Foreign Countries 3.15 Native American Cultures 3.16 Graphics in Other Cultures 3.17 Politeness Strategies 3.18 Information on Waste Incinerators

Chapter 4: Ethics in the Technical Workplace

4.1 Definitions of Ethics 4.2 More about Einstein 4.3 Sources of Golden Rule 4.4 Manuel Velasquez 4.5 United States Constitution 4.6 Conservation Ethics 4.7 U.S. Copyright Law 4.8 Solving Ethical Dilemmas 4.9 Moral Leaders 4.10 Codes of Ethics 4.11 Strategies for Handling Unethical Situations at Work 4.12 Examples of Whistleblowers 4.13 Ethics Websites 4.14 Websites on Wired Ethics 4.15 Trademark and Patent 4.16 Internet Libel, Slander, and Fraud 4.17 Environmental Protection

Chapter 5: Researching and Managing Information

5.1 Information Glut 5.2 Websites on Creativity 5.3 Mapping in the Workplace 5.4 Refining Hypotheses 5.5 Research Methodologies 5.6 More Tools for Doing Electronic Research 5.7 Internet Search Engines 5.8 Links to Solid Electronic Sources of Information 5.9 Blogs 5.10 Online News Services 5.11 Catalog of U.S. Publications 5.12 Empirical Research Methods 5.13 Qualitative Research Methods 5.14 Scientific Method 5.15 Note-Taking Strategies 5.16 Links to Note-Taking Software 5.17 Tips on Paraphrasing and Summarizing 5.18 Help Citing Sources 5.19 Junk Science 5.20 Help Evaluating Electronic Sources 5.21 Plagiarism 5.22 Substance Abuse on College Campuses 5.23 Genetic Engineering

Chapter 6: Organizing and Drafting

6.1 Why Documents Need Introductions and Conclusions 6.2 The Histories of Genres 6.3 Outlining Strategies 6.4 Help Using Outline View 6.5 Advice on Presentation Software 6.6 How Readers Read Introductions 6.7 Sample Introductions 6.8 More Help Writing Introductions 6.9 Sample Sections 6.10 Cause and Effect 6.11 Arguing Costs and Benefits 6.12 Chronological Order 6.13 Examples Used in Documents 6.14 Sample Conclusions 6.15 Help Writing Conclusions 6.16 Sample Documents for the Exercises and Projects in Chapter 6

Chapter 7: Using Plain and Persuasive Style

7.1 Classical Rhetoricians on Style 7.2 Writing and Revising Sentences 7.3 Interesting Discussions of Plain Style 7.4 More Examples of Revised Sentences 7.5 Online Writing Centers and Labs 7.6 Bureaucratic Style 7.7 Eliminating Prepositional Phrases 7.8 More on Improving Style at the Sentence Level 7.9 More about Paragraphing 7.10 Examples of Kinds of Sentences in Paragraphs 7.11 More Advice about Writing Paragraphs 7.12 Revising Paragraphs 7.13 Given/New Method 7.14 Passive Voice 7.15 Improving Tone 7.16 Similes and Analogies 7.17 More about Metaphors 7.18 Sample Documents for Sentences and Paragraphs 7.19 Metaphors about Wars 7.20 Ephedra

Chapter 8: Designing Documents and Interfaces

8.1 Learn More about Gestalt Psychology 8.2 Samples of Unbalanced Pages 8.3 Samples of Unbalanced Webpages 8.4 Downloadable Templates 8.5 More Advice on Interface Design 8.6 More Balancing Techniques 8.7 Texts that Use Alignment Well (and Badly) 8.8 More Information on Using Headings 8.9 Using Rules and Borders 8.10 Typeface History 8.11 Advice About Using Lists 8.12 Using the Styles Menu in Your Word Processor 8.13 Downloadable Templates 8.14 Webpages with Contrast Problems 8.15 Advice on Thumbnailing 8.16 More about Binding Documents 8.17 More About Paper 8.18 Sample Documents and Websites for Critiquing 8.19 More Information about Design Problems and International Readers

Chapter 9: Creating and Using Graphics

9.1 More Examples of Text to Table Conversions 9.2 Guidelines for Using Graphics 9.3 Other Graphs that Tell Simple Stories 9.4 Unethical Graphs 9.5 Information on Labeling and Placing Graphs 9.6 Samples of Documents with Graphs and Charts 9.7 Sample Line Graphs 9.8 Sample Bar Charts 9.9 Help Making Tables 9.10 More Pie Charts 9.11 Sample Flowcharts 9.12 More about Project Management Software 9.13 Using Spreadsheet Programs to Make Graphs 9.14 Tips About Photography 9.15 More about Using Electronic Images 9.16 Samples of Line Drawings 9.17 Internet Sites for Mapping 9.18 Free Icons and Clip Art 9.19 More About Video Editing Software 9.20 Legal Music Download Sites 9.21 Sample Charts, Graphs, and Data Sets 9.22 Sample Documents for the Collaborative Project 9.23 Samples of Annual Reports

Chapter 10: Revising and Editing for Usability

10.1 Variations on the Levels of Edit 10.2 More Help with Revision 10.3 More about Editing Design 10.4 More about Copy Editing 10.5 Improve Your Grammar 10.6 Quick Answers to Grammar Issues 10.7 Short Essays on Grammar Issues 10.8 The History of Punctuation Marks 10.9 Help Using Your Spell Checker 10.10 Online Dictionaries 10.11 Word Usage 10.12 More About Using Copy Editing Symbols 10.13 More Online Editing Tips 10.14 More about Usability Testing 10.15 Longer Texts for Editing Practice

Chapter 11: Preparing and Giving Presentations

11.1 Websites that Discuss Giving Presentations 11.2 Learning More about Analyzing Audiences 11.3 Audience and Context Analysis Worksheets 11.4 Time Management Strategies 11.5 Presentation Software Packages 11. 6 More about Presentation Technologies 11.7 Sample Poster Presentations 11.8 More Ideas on Starting a Presentation 11.9 Setting the Right Tone at the Start 11.10 Good Grabbers 11.11 Ending a Presentation 11.12 Answering Questions 11.13 Improving Your Style 11.14 Advice for Presenting Well 11.15 Advice on Creating Visuals 11.16 Advice on Delivering Presentations 11.17 Improving Your Voice, Rhythm, and Tone 11.18 Toastmasters and Groups Like It 11.19 Practice and Rehearsing Tips 11.20 Evaluation Form for Presentations

Chapter 12: Using E-Mail and Instant Messaging

12.1 History of E-Mail 12.2Free E-Mail Service 12.3Corporate E-Mail Policies 12.4Classic E-Mail Blunders 12.5 How E-Mail Evolved 12.6 Managing E-Mail 12.7 Emoticons 12.8 Cool Signature Files 12.9 Help with Spam 12.10 Creating E-Mail Filters 12.11 Managing E-Mail 12.12 Netiquette 12.13 Virus Hoaxes 12.14 Finding a Listserve That Interests You 12.15 Free Instant Messaging 12.16 Using Instant Messaging 12.17 IM Abbreviations

Chapter 13: Working in Teams

13.1 Tuckman's Teaming Theories 13.2 Other Planning Strategies 13.3 Samples of Mission Statements 13.4 More on Sharing Team Responsibilities 13.5 Project Software Sites 13.6 Resolving Conflict in the Workplace 13.7 Effective Meetings 13.8 Mediation 13.9 Virtual Teaming 13.10 Team Role Theory 13.11 Groupware Links 13.12 More about Total Quality Management (TQM) and Continuous Quality Improvement (CQI) 13.13 More about Telecommuting 13.14 The American Solar Challenge 13.15 More about Telecommuting

Chapter 14: Designing Websites

14.1 More about How the Internet Works 14.2 Interesting Splash Pages 14.3 Organizational Structures for Websites 14.4 Worksheets for Analyzing a Website's Rhetorical Situation 14.5 Worksheets for Analyzing Your Website's Audience 14.6 Ethics Involving Websites 14.7 International and Cross-Cultural Issues Involving Websites 14.8 Samples of Good and Bad Homepages 14.9 Other Example Node Pages 14.10 More Information about Help Software Packages 14.11 More about Copyright Issues and the Internet 14.12 Web Authoring Software 14.13 Websites that Discuss Internet Style 14.14 Designing Interfaces 14.15 More about Using Images 14.16 Editing Websites 14.17 More about FTP 14.18 Websites for Critiquing

Chapter 15: Starting Your Career

15.1 Statistics and Trends about Employment 15.2 Websites that Will Help You Answer Questions about Setting Goals 15.3 Links to Job Search Sites 15.4 Professional Groups in Your Major 15.5 Major Newspaper Classified Ads 15.6 Headings for Your Resume 15.7 More Help with Resumes 15.8 Sample Resumes 15.9 Services for Managing Your Letters of Reference 15.10 Resume Templates 15.11 Help with Scannable Resumes 15.12 Sample Application Letters 15.13 More Advice about Letter-Writing Style 15.14 Samples of Online Portfolios 15.15 Finding Materials for a Portfolio 15.16 Interviewing Strategies 15.17 Strategies for Answering Tough Questions 15.18 Good and Bad Samples of Resumes

Chapter 16: Letters and Memos

16.1 When is E-Mail Not Appropriate? 16.2 Sample Letters and Memos 16.3 History of Letter Writing 16.4 Blunders in Letters and Memos 16.5 Help Writing a Letter or Memo Introduction 16.6 Inquiry and Response Letters 16.7 Samples of Claim and Adjustment Letters 16.8 Samples of Refusal Letters 16.9 Avoiding Bureaucratic Writing 16.10 Templates for Downloading 16.11 Help with Formatting Letters and Memos 16.12 Make Your Own Templates 16.13 Revision Challenge

Chapter 17: Technical Definitions

17.1 Computer Terms 17.2 Sentence Definitions 17.3 Extended Definitions 17.4 Defining the Rhetorical Situation 17.5 Dictionaries for Particular Fields 17.6 Samples of Glossaries 17.7 Sentence Definitions 17.8 Diagram for Sentence Definitions 17.9 Online Dictionaries 17.10 Word of the Day 17.11 Word Origins 17.12 Technical Dictionaries that Offer Word Histories 17.13 Samples of Documents Using Definition Techniques 17.14 Analogies 17.15 Plain English 17.16 Well- and Badly Designed Definitions 17.17 Worksheets for Revising Technical Definitions