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Chapter 1: Communicating in the Workplace
Chapter 2: The Technical Writing Process Today
Chapter 3: Readers and Their Contexts of Use
Chapter 4: Ethics in the technical Workplace
Chapter 5: Researching and Managing Information
Chapter 6: Organizing and Drafting
Chapter 7: Using Plain and Persuasive Style
Chapter 8: Designing Documents and Interfaces
Chapter 9: Creating and Using Graphics
Chapter 10: Revising and Editing for Usability
Chapter 11: Preparing and Giving Presentations
Chapter 12: Using E-Mail and Instant Messaging
Chapter 13: Working in Teams
Chapter 14: Designing Websites
Chapter 15: Starting Your Career
Chapter 16: Letters and Memos
Chapter 17: Technical Definitions
Chapter 18: Technical Descriptions and Specifications
Chapter 19: Instructions and Procedures
Chapter 20: Proposals
Chapter 21: Activity Reports
Chapter 22: Analytical Reports
Chapter 23: Magazine and Website Articles
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