4.8 Mediation

Occasionally, conflicts cannot be resolved without some more structured approaches. Mediation provides that help by involving a third party who, being neutral, can bring an open mind to a conflict. For help on how to mediate conflicts between team members or coworkers, check out the sites below.

• Mediate.com
  
  
  
• Federal Mediation & Conciliation Service
  
  
  
• Campus Mediation Services
  Wayne State University
  
  
• Alternative Dispute Resolution: A Resource Guide
  Office of Personal Management
  
  
• "Why Mediation Works" Michael J. Roberts
  

Resolving Conflict in the Workplace

• Resolving Workplace Conflict
  University of Colorado at Boulder
  
  
• Workplace Conflict Resolution
  Questia
  
  
• Manage Conflict and Workplace Violence
  About.com
  
  
• Conflict Transformation and Peacebuilding: A Selected Bibliography
  Peacemakers Trust
  
  
• Conflict Resolution Information Source
  
  
  
• Understanding Conflict in the Workplace
  University of Florida