Table of Contents
Technical Communication
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About the Book
Table of Contents
How to Order a Copy
Hot Topics
Audience
Audience Analysis
Audience Awareness
Technical Sites Serving Multiple Audiences
Technical Communication Skills Impact Audiences
Collaboration
Group Dynamics
Collaborative Writing
Computer-Supported Collaborative Work
Cross-Cultural and Global Communication
The Global Context
Global Translators
Cross-Cultural Communication
Global Ethics
Electronic Forums and Meetings
Computer-Supported Collaborative Work
Electronic Writing Tools
Ethics
Ethics Sites
Ethics Cases
Copyleft and the Open Source Movement
Privacy
Parodies of Technical Communication: Truth in Humor
Hypertext and HTML
Visual Design vs. Textual Design
Hypertext Theory and Practice
Usability and Usability Testing
Writing Processes, Thinking Processes, and Tools for Writers
Different Writing Processes
Different Thinking Processes
Resources for Writers
Web Icons
Student Resources
Chapter 1: Introduction to Technical Communication
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 2: Preparing an Effective Technical Document
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 3: Delivering the Essential Information
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 4: Making a Persuasive Case
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Chapter 5: Weighing the Ethical Issues
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 6: Working in Teams
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 7: Thinking Critically about the Research Process
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 8: Exploring Electronic and Hard Copy Sources
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Chapter 9: Exploring Primary Sources
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 10: Evaluating and Interpreting Information
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 11: Summarizing and Abstracting Information
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 12: Organizing for Users
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 13: Editing for Readable Style
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 14: Designing Visuals
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 15: Designing Pages and Documents
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 16: Designing and Testing the Document for Usability
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 17: Memo Reports and Electronic Mail
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 18: Letters and Other Correspondence
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 19: Web Pages and Other Electronic Documents
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 20: Technical Definitions
Overview
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 21: Technical Descriptions and Specifications
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 22: Instructions and Procedures
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 23: Proposals
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 24: Formal Analytical Reports
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 25: Front Matter and End Matter in Long Documents
Overview
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Chapter 26: Oral Presentations
Overview
Web Icons
Multiple Choice Quiz
Exercises
Collaborative Exercises
Web Destinations
Instructor Resources
Instructor Resource Center
PowerPoint Presentations
Internet Links
Teaching Notes
Chapter 1: An Introduction to Technical Communication
Chapter 2: Preparing an Effective Technical Document
Chapter 3: Delivering the Essential Information
Chapter 4: Making a Persuasive Case
Chapter 5: Weighing the Ethical Issues
Chapter 6: Working in Teams
Chapter 7: Thinking Critically about the Research Process
Chapter 8: Exploring Electronic and Hard Copy Sources
Chapter 9: Exploring Primary Sources
Chapter 10: Evaluating and Interpreting Information
Chapter 11: Summarizing and Abstracting Information
Chapter 12: Organizing for Users
Chapter 13: Editing for Readable Style
Chapter 14: Designing Visual Information
Chapter 15: Designing Pages and Documents
Chapter 16: Designing and Testing the Document for Usability
Chapter 17: Memo Reports and Electronic Mail
Chapter 18: Letters and Employment Correspondence
Chapter 19: Web Pages and Other Electronic Documents
Chapter 20: Technical Definitions
Chapter 21: Technical Descriptions and Specifications
Chapter 22: Instructions and Procedures
Chapter 23: Proposals
Chapter 24: Formal Analytical Reports
Chapter 26: Oral Presentations
Sample Syllabi
Teaching Strategies
Pedagogical Foundations
Communication as Public Act
Collaboration: Problems and Solutions
Grammar and Style Quizzes
Connecting Your Class to Other Classes
Email, Discussion Lists, Bulletin Boards, News Groups, and FAQs
The Role of Technology
Deliverables
Policies
Request a Desk Copy
Message Board
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