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Chapter 1
1.1 (p. 2) Hot Topics: Ethics: Ethics Cases
Information needs related to bio-terrorism
1.2 (p. 10) Hot Topics: Electronic Forums and Meetings: Computer-supported Collaborative Work
Effective electronic collaboration
1.3 (p. 11) Hot Topics: Cross-Cultural and Global Communication: The Global Context
Global communication
1.4 (p. 12) Hot Topics: Cross-Cultural and Global Communication: Cross-Cultural Communication
Cross-cultural communication
Chapter 2
2.1 (p. 18) Hot Topics: Ethics
Ethics in technical communication
2.2 (p. 23) Hot Topics: Electronic Forums and Meetings: Electronic Writing Tools
Electronic writing resources
Chapter 3
3.1 (p. 28) Hot Topics: Workplace and Disciplinary Cultures: Workplace Culture
Understanding workplace cultures
3.2 (p. 30) Hot Topics: Workplace and Disciplinary Cultures: Workplace Culture
The languages and cultures of expertise
3.3 (p. 32) Hot Topics: Audience: Audience Awareness
Techniques for writing to a general audience
3.4 (p. 35) Hot Topics: Audience: Audience Analysis
Additional methods of audience analysis
3.5 (p. 39) Hot Topics: Usability and Usability Testing
Usability testing
Chapter 4
4.1 (p. 46) Hot Topics: Workplace and Disciplinary Culture: Workplace Culture
Power dynamics in the workplace
4.2 (p. 49) Hot Topics: Ethics
The politics of memo writing
4.3 (p. 54) Hot Topics: Ethics
Public relations and legal liabilities
4.4 (p. 60) Hot Topics: Cross-Cultural and Global Communication: The Global Context
Global communication
4.5 (p. 60) Hot Topics: Cross-Cultural and Global Communication: Cross-Cultural Communication
Ethnocentrism and cultural difference
Chapter 5
5.1 (p. 76) Hot Topics: Collaboration: Group Dynamics
Group dynamics and collaboration
5.2 (p. 77) Hot Topics: Ethics: Privacy
View historical Nazi technical documents
5.3 (p. 78) Hot Topics: Ethics: Ethics Sites
Recent conflicts of interest in medical research
5.4 (p. 79) Hot Topics: Visual Communication: Visual Rhetoric and Design Principles
More examples of distorted visuals and exaggerated claims
5.5 (p. 79) Hot Topics: Ethics: Privacy
Sample nondisclosure agreement
5.6 (p. 87) Hot Topics: Ethics: Copyleft and the Open Source Movement
Plagiarism and corporate document "reuse"
5.7 (p. 90) Hot Topics: Ethics: Privacy
Compare ethical codes for various professions
Chapter 6
6.1 (p. 97) Hot Topics: Ethics: Copyleft and the Open Source Movement
"Does the File Cabinet Have a Sex Life?"
6.2 (p. 98) Hot Topics: Collaboration: Computer-Supported Collaborative Work
Using project-planning software and tools
6.3 (p. 100) Hot Topics: Collaboration: Group Dynamics
Team assessment controversy at Microsoft
6.4 (p. 101) Hot Topics: Workplace and Disciplinary Cultures: Workplace Culture
Gender and workplace culture
6.5 (p. 107) Hot Topics: Writing Processes, Thinking Processes, and Tools for Writers: Different Writing Processes
Other writing processes
6.6 (p. 111) Hot Topics: Electronic Forums and Meetings: Computer-Supported Collaborative Work
Effective electronic collaboration
6.7 (p. 112) Hot Topics: Workplace and Disciplinary Cultures: Workplace Culture
Power dynamics in the workplace
Chapter 7
7.1 (p. 120) Hot Topics: Writing Processes, Thinking Processes, and Tools for Writers: Different Thinking Processes
Sometimes questions are more important than answers.
7.2 (p. 123) Hot Topics: Research Issues
More about when to skim and when to drill down
7.3 (p. 126) Hot Topics: Workplace and Disciplinary Cultures: Workplace Culture
The languages and cultures of expertise
Chapter 8
8.1 (p. 129) Hot Topics: Research Issues
Disciplinary research domains online
8.2 (p. 131) Hot Topics: Research Issues
Database networks on the Web
8.3 (p. 134) Hot Topics: Research Issues: Gathering Information
Evaluating the output of search engines
8.4 (p. 142) Hot Topics: Research Issues: Gathering Information
What happens when you are locked out of a source?
Chapter 9
9.1 (p. 151) Hot Topics: Research Issues: Gathering Information
Interviewing techniques
9.2 (p. 156) Hot Topics: Usability and Usability Testing
Qualitative and quantitative survey techniques
9.3 (p. 157) Hot Topics: Research Issues: Gathering Information
Can any question be free of bias?
9.4 (p. 162) Hot Topics: Workplace and Disciplinary Cultures: Workplace Culture
Ethnographic observations of workplace cultures
Chapter 10
10.1 (p. 170) Hot Topics: Research Issues: Gathering Information
Evaluating questionable web sources
10.2 (p. 174) Hot Topics: Workplace and Disciplinary Cultures: Workplace Culture
What is truth? Can there be more than one truth?
10.3 (p. 176) Hot Topics: Workplace and Disciplinary Cultures: Workplace Culture
Where does bias come from?
10.4 (p. 179) Hot Topics: Workplace and Disciplinary Cultures: Workplace Culture
What are some consequences of relativism?
10.5 (p. 188) Hot Topics: Ethics: Ethics Sites
Validity and reliability
10.6 (p. 191) Hot Topics: Ethics: Ethics Sites
Why are fringe science and bad logic thriving?
Chapter 11
11.1 (p. 198) Hot Topics: Audience: Audience Awareness
Summaries and hierarchies of power
11.2 (p. 206) Hot Topics: Hypertext and HTML: Hypertext Theory and Practice
Summaries in online documentation
11.3 (p. 210) Hot Topics: Ethics: Ethics Cases
The ethics of summaries
11.4 (p. 211) Hot Topics: Usability and Usability Testing
Usability testing
Chapter 12
12.1 (p. 219) Hot Topics: Visual Communication: Visual Rhetoric and Design Principles
"Chunking" in electronic media
12.2 (p. 227) Hot Topics: Cross-Cultural and Global Communication: Cross-Cultural Communication
Cross-cultural awareness
12.3 (p. 235) Hot Topics: Hypertext and HTML: Hypertext Theory and Practice
Associational or nonlinear structures
Chapter 13
13.1 (p. 250) Hot Topics: Ethics: Ethics Cases
The ethics of active and passive voice
13.2 (p. 264) Hot Topics: Cross-Cultural and Global Communication: Global Translators
Online word resources
13.3 (p. 270) Hot Topics: Cross-Cultural and Global Communication: Global Translators
Online lists of misused words
13.4 (p. 282) Hot Topics: Cross-Cultural and Global Communication: Global Ethics
Politically correct or necessary sensitivity?
13.5 (p. 282) Hot Topics: Cross-Cultural and Global Communication: Cross-Cultural Communication
Cross-cultural communication
13.6 (p. 283) Hot Topics: Ethics
Ethics in technical communication
13.7 (p. 285) Hot Topics: Audience: Audience Analysis
Online writing labs and resource links
Chapter 14
14.1 (p. 292) Hot Topics: Visual Communication: Visual Rhetoric and Design Principles
Examples of effective visuals
14.2 (p. 304)Models and Templates: GANTTTemplate.xls
Microsoft Excel can generate many kinds of charts.
14.3 (p. 306) Hot Topics: Visual Communication: Edward Tufte on Visual Communication
What is "chartjunk?"
14.4 (p. 314) Models and Templates: GANTTTemplate.xls
Project management
14.5 (p. 320) Hot Topics: Visual Communication: Visual Rhetoric and Design Principles
Basic photo editing techniques
14.6 (p. 325) Hot Topics: Visual Communication: Visual Rhetoric and Design Principles
Where is technical visualization going with 3-D graphics?
Chapter 15
15.1 (p. 340) Hot Topics: Ethos and Professional Authority
How does page design affect workplace dynamics?
15.2 (p. 347) Hot Topics: Visual Communication: Visual Rhetoric and Design Principles
How white space conveys attitude
15.3 (p. 356) Hot Topics: Visual Communication: Visual Rhetoric and Design Principles
Visual "chunking"
15.4 (p. 360) Hot Topics: Usability and Usability Testing
Screen vs. paper design
Chapter 16
16.1 (p. 366) Hot Topics: Usability and Usability Testing
How usability criteria are culture-specific
16.2 (p. 368) Hot Topics: Audience: Audience Analysis
Other methods of audience analysis
16.3 (p. 373) Hot Topics: Usability and Usability Testing
Qualitative testing
16.4 (p. 373) Hot Topics: Usability and Usability Testing
Quantitative testing
16.5 (p. 373) Hot Topics: Usability and Usability Testing
The limits of usability questions
Chapter 17
17.1 (p. 397) Models and Templates: ProgressMemoTemplate.doc
More sample memos
17.2 (p. 400) Hot Topics: Electronic Forums and Meetings
How can email disrupt the workplace
Chapter 18
18.1 (p. 421) Models and Templates: CoverLetter.pdf
More model letters
18.2 (p. 425) Hot Topics: Professional Organizations: General Job Sites
Online career sites
18.3 (p. 434) Models and Templates: Resume1.pdf
More model resumes
18.4 (p. 434) Models and Templates: ASCIIResume.pdf
Formatting electronic résumés
18.5 (p. 441) Hot Topics: Professional Organizations: General Job Sites
More on electronic job hunting
18.6 (p. 444) Hot Topics: Professional Organizations: General Job Sites
Keep up with the evolving conventions of electronic resumes
18.7 (p. 448) Hot Topics: Workplace and Disciplinary Cultures: Formatting Your Professional Portfolio
Examples of portfolio formatting
18.8 (p. 454) Hot Topics: Professional Organizations: General Job Sites
More job hunting resources visit
Chapter 19
19.1 (p. 461) Hot Topics: Hypertext and Electronic Documentation: Usability in Online Documents and Interactive Design
Examples of Robohelp
19.2 (p. 473) Hot Topics: Collaboration: Computer-Supported Collaborative Work
Web collaboration
19.3 (p. 473) Hot Topics: Hypertext and HTML
More models of interactive sites
19.4 (p. 475) Hot Topics: Hypertext and HTML: Visual Design vs. Textual Design
More on usability testing
Chapter 21
21.1 (p. 503) Hot Topics: Cross-Cultural and Global Communication: The Global Context
How is technicality culturally situated?
21.2 (p. 516) Models and Templates: TextileProposalPPT.pdf
More models of process description
21.3 (p. 520) Models and Templates: WebDesignSpecs.pdf
Model specifications documents
Chapter 22
22.1 (p. 535) Hot Topics: Ethics: Privacy
For more on liability and public relations
22.2 (p. 539) Hot Topics: Workplace and Disciplinary Cultures: Workplace Culture
What level of technicality is culturally appropriate?
22.3 (p. 552) Models and Templates: AgfaManual.pdf
More sample instructions
Chapter 23
23.1 (p. 571) Models and Templates: ProgramProposal.pdf
More examples of electronic proposals
23.2 (p. 572) Hot Topics: Resources for Writers
What is an RFP and how might you respond to it?
23.3 (p. 580) Hot Topics: Ethics
Ethics in proposals
23.4 (p. 584) Models and Templates: ProposalPresentationPPT.pdf
Examples of oral proposals in Power Point
Chapter 24
24.1 (p. 608) Models and Templates: ParkingGarageFeasibility.pdf
Model feasibility studies
24.2 (p. 616) Models and Templates: ProfessionalCultureReport.pdf
More model reports
24.3 (p. 639) Hot Topics: Workplace and Disciplinary Cultures: Workplace Culture
Consider the cultural contexts of your analysis
24.4 (p. 640) Hot Topics: Usability and Usability Testing
Usability testing
Chapter 26
26.1 (p. 657) Models and Templates: TextileProposal.ppt
More on the role of Microsoft PowerPoint in presentations
26.2 (p. 659) Models and Templates: PowerPointTemplate.ppt
Try alternative forms of outlining by storyboard in Power Point
26.3 (p. 667) Models and Templates: TextileProposalPPT.pdf
Models of PowerPoint presentations
26.4 (p. 673) Hot Topics: Cross-Cultural and Global Communication: The Global Context
Global communication