Multiple Choice Quiz

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Chapter 3: Delivering the Essential Information

This quiz reviews some of the topics in this chapter. For each question, select the button next to the answer you believe is correct. When you are done, click on Submit Answers for Grading in order to see how well you did.

This activity contains 10 questions.

The technical writer does which of the following in order to deliver essential information to end users?

	A. Define something.
	B. Describe something.
	C. Explain something.
	D. A, B, and C.
	E. A and B only.

Which of the following are typical audiences encountered in the workplace?

	A. Managers and executives.
	B. Lawyers and government regulators.
	C. Members of the public.
	D. Scientists and engineers.
	E. All of the above.

Typical audience questions about workplace documents include all of the following EXCEPT:

	A. "Who sent this?"
	B. "What is the purpose of this document?"
	C. "Why should I read this?"
	D. "How should I perform this task?"
	E. "Do I need to respond to this document? If so, how?"

The highly technical document:

	A. Does not define technical terms.
	B. Does not interpret findings.
	C. Uses abbreviations.
	D. A, B, and C.
	E. A and C only.

The semitechnical document:

	A. Identifies the lowest level of understanding in the group and writes to that level.
	B. Has too much explanation rather than too little.
	C. Usually omits highly specialized details.
	D. Explains raw data.
	E. All of the above.

The nontechnical document:

	A. Relates the big picture rather than the complex details.
	B. Translates technical data into words people understand.
	C. Gives enough background to help make the right decision.
	D. Is understandable after the first reading.
	E. All of the above.

Audience characteristics are identified by asking and answering all of the following questions EXCEPT:

	A. What are the primary audience's name, job title, and specialty?
	B. What is the audience's typical age group?
	C. Is the audience inside or outside the organization?
	D. Is the audience likely to accept or reject my conclusions and recommendations?
	E. How might cultural differences affect audience expectations and interpretations?

Document purpose is identified by asking and answering all of the following questions EXCEPT:

	A. Do people simply want a record of activities or progress?
	B. Does the audience expect only raw data, or does it also expect conclusions and recommendations?
	C. When is the document due?
	D. Will people act immediately on the information?
	E. In my audience's view, what is most important about this document?

Writing has informative value when it:

	A. Shares something new and significant.
	B. Reminds us about something we know but ignore.
	C. Offers fresh insight or perspective on something we already know.
	D. A, B, and C.
	E. None of the above.

All of the following will cause communications to fail with drastic consequences EXCEPT:

	A. Neglecting to convey vital information.
	B. Not being assertive about vital information.
	C. Delivering information in the right form, at the right time, to the right person.
	D. Conveying the wrong information.
	E. Overlooking vital mistakes.

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