Multiple Choice Quiz

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This quiz reviews some of the topics in this chapter. For each question, select the button next to the answer you believe is correct. When you are done, click on Submit Answers for Grading in order to see how well you did.

This activity contains 10 questions.

Which of the following constitute major claims that are effective when persuading an audience?

	A. Claims about what the facts are.
	B. Claims about what the facts mean.
	C. Claims about what should be done.
	D. Claims about whose fault the problem is.
	E. A, B, and C only.

Which of the following is a possible goal for persuasion?

	A. Asking only for a change in thinking.
	B. Asking for active support.
	C. Asking for direct action.
	D. Asking for different behavior.
	E. All of the above.

A proposal involves the following persuasive tasks EXCEPT:

	A. Spelling out the problem (and its causes) in enough detail to convince readers of its importance.
	B. Pointing out the benefits of solving the problem.
	C. Placing blame so that action can be taken.
	D. Addressing anticipated objections to your plan.
	E. Giving reasons why your readers should be the ones to act.

Successful persuasion relies on which of the following to maintain audience support, loyalty, and goodwill?

	A. Compliance (the Power Connection)
	B. Identification (the Relationship Connection)
	C. Internalization (the Rational Connection)
	D. A and C
	E. B and C

In order to be successful in persuasion, you need to:

	A. Allow for give-and-take.
	B. Ask for a specific response.
	C. Ask for more in order to get less.
	D. A and B.
	E. A and C.

Examples of legal constraints on communication limited by law or contract include all of the following EXCEPT:

	A. You may threaten to take legal action for nonpayment.
	B. You can threaten to publicize the refusal to pay.
	C. You may respond to requests with information relating only to job performance.
	D. You cannot pretend to be an attorney.
	E. You can be sued over faulty information that causes injury or damage.

Constraints on the human side of communication that lead to misunderstanding include the following EXCEPT:

	A. Your financial position.
	B. Your relationship with the audience.
	C. Your audience's personality.
	D. Your audience's sense of identity and affiliation as a group.
	E. The perceived size and urgency of the issue.

A common emotional factor that influences our receptiveness to persuasion includes:

	A. Fear of the unknown.
	B. Reciprocation.
	C. Social validation.
	D. Fear of failure.
	E. All of the above.

Convincing evidence that supports our persuasion includes:

	A. Evidence that has quality.
	B. Sources that are credible.
	C. Evidence that is considered reasonable.
	D. A, B, and C
	E. A and C only

Cultural differences govern a persuasive situation because some people:

	A. Hesitate to debate, criticize, or express disagreement.
	B. Observe special formalities in communicating.
	C. Differ in their attitudes toward big business, technology, competition, or women in the workplace.
	D. Trust oral more than written communication.
	E. All of the above.

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