Multiple Choice Quiz

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Chapter 16: Designing and Testing the Document for Usability

This quiz reviews some of the topics in this chapter. For each question, select the button next to the answer you believe is correct. When you are done, click on Submit Answers for Grading in order to see how well you did.

This activity contains 10 questions.

Whether online or in hard copy, a usable document does all of the following EXCEPT:

	A. Enables readers to use the information successfully.
	B. Allows readers to easily locate needed information.
	C. Enables readers to understand the information immediately.
	D. Allows easy navigation of the information.
	E. Enables the writer to use favorite formats.

To increase a document's usability, do all of the following EXCEPT:

	A. Include a lot of information.
	B. Include accurate content.
	C. Use good organization.
	D. Include adequate visuals.
	E. Use a readable style.

All of the following questions relate to achieving a usable design EXCEPT:

	A. What tasks will users need to perform to achieve their goals?
	B. What are the writer's most well-known designs?
	C. What do we know about the specific users' abilities?
	D. What do we know about the specific users' limitations?
	E. In what setting will the document be read/used?

A document's usability criteria include:

	A. The type of task.
	B. The user characteristics.
	C. The constraints of the setting.
	D. A, B, and C.
	E. B and C only.

When developing a design plan, do all of the following design principles EXCEPT:

	A. Identify your audience.
	B. Identify the setting and hazards.
	C. Identify the writer's purpose.
	D. Identify the performance objectives.
	E. Create a design plan.

Test your document's usability by doing all of the following EXCEPT:

	A. Performing qualitative testing in order to assess whether the document succeeds as a whole.
	B. Performing qualitative testing in order to identify which parts of the document work or don't work.
	C. Using focus groups or protocol analysis.
	D. Using a control group.
	E. Doing quantitative testing last as a final check on usability.

Usability considerations for electronic documents include all of the following EXCEPT:

	A. Users of online instructions rarely need persuading.
	B. Visuals play a huge role in online instruction.
	C. Online documents tend to focus on detailed explanations rather than on "doing."
	D. Online documents are typically organized to be read interactively rather than in linear sequence.
	E. Online readers can easily lose their bearings.

Guidelines for testing a document's usability include all of the following EXCEPT:

	A. Determining how much learning versus performing is required.
	B. Asking respondents to focus on specific problems.
	C. Having respondents perform the task under controlled conditions.
	D. Revising your design plan based on user feedback.
	E. Identifying the writer's attitudes.

A basic usability survey includes the following sample questions EXCEPT:

	A. Briefly describe why this document is used.
	B. Indicate any gaps in the information.
	C. Identify anything you couldn't understand at all.
	D. Give examples of misleading or overly complex visuals.
	E. List any cross-cultural misunderstandings that should be ignored.

All of the following questions might be on a checklist for usability EXCEPT:

	A. Is there a clear line of reasoning that emphasizes what is most important?
	B. Is all material relevant to this user for this task?
	C. Does the document respect the writer's cultural diversity?
	D. Is rich information expressed in the fewest words possible?
	E. Do the supplements accommodate the needs of a diverse audience?

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