Multiple Choice Quiz

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Chapter 17: Memo Reports and Electronic Mail

This quiz reviews some of the topics in this chapter. For each question, select the button next to the answer you believe is correct. When you are done, click on Submit Answers for Grading in order to see how well you did.

This activity contains 10 questions.

A memorandum can provide needed analytical information by doing all of the following EXCEPT:

	A. Gathering and reporting information.
	B. Evaluating information.
	C. Interpreting information accurately.
	D. Drawing valid conclusions.
	E. Making persuasive recommendations.

Which of the following statements concerning paper and/or email memos is false?

	A. Memos have legal and ethical implications.
	B. Memos are the major form of communication in most organizations.
	C. Email memos are considered less formal than paper memos.
	D. Paper memos continue to be used widely.
	E. Email memos do not leave their own trail.

Which of the following might be something memo recipients want to know?

	A. What are we doing right, and how can we do it better?
	B. What are we doing wrong, and how can we improve?
	C. Who's doing what, and when, and where?
	D. A, B, and C.
	E. A and B only.

Progress reports do all of the following EXCEPT:

	A. Summarize and detail achievements to date.
	B. Describe problems encountered.
	C. Give overview of recent activities and their purpose.
	D. Describe work remaining with a timetable.
	E. Report only on who needs time off.

Recipients of meeting minutes most want to know all of the following EXCEPT:

	A. Who said what.
	B. Who besides themselves missed the meeting.
	C. If anything was resolved.
	D. Who chaired the meeting and who else was present.
	E. What group held the meeting.

All of the following are examples of short analytical reports EXCEPT:

	A. Feasibility analyses.
	B. Recommendation reports.
	C. Meeting minutes.
	D. Justification memos.
	E. Feasibility reports.

All of the following statements are true about email benefits and email issues EXCEPT:

	A. Electronically mediated collaboration can increase the sharing of ideas but can also decrease trust levels.
	B. Any email message you receive is copyrighted by the person who wrote it.
	C. Employers are legally entitled to monitor employee email.
	D. Email privacy cannot be compromised.
	E. Email users exchange ideas freely and spontaneously, leading to new insights and ideas.

All of the following are guidelines for using electronic mail EXCEPT:

	A. Write in full caps for emphasis.
	B. Avoid spamming and flaming.
	C. Check your distribution list before each mailing.
	D. Proofread for spelling, punctuation, and grammar.
	E. Close with a signature section.

All of the following are considerations when choosing email versus paper or telephone EXCEPT:

	A. Don't use email for a detailed discussion.
	B. Don't use email for most formal correspondence.
	C. Prepare paper documents when a more deliberate consideration of an issue is necessary.
	D. Use email to resign from a job or to request a raise.
	E. Don't use email when a more personal medium is preferable.

All of the following are concerned with the usability of memo reports EXCEPT:

	A. Is the information specific, accurate, and unambiguous?
	B. Are graphics included to "spice up" the memo format?
	C. Does the subject line forecast the memo's contents?
	D. Are the conclusions and recommendations clear?
	E. Has the memo been carefully proofread?

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