Multiple Choice Quiz

[Skip Breadcrumb Navigation]

Chapter 18: Letters and Other Correspondence

This quiz reviews some of the topics in this chapter. For each question, select the button next to the answer you believe is correct. When you are done, click on Submit Answers for Grading in order to see how well you did.

This activity contains 10 questions.

All of the following are appropriate times to send a letter EXCEPT:

	A. To convey a dignified, professional impression.
	B. To provide an official notice or record.
	C. To impress people with your official stationery.
	D. To act as a representative of your company or organization.
	E. To respond to clients or customers outside your organization.

Which of the following does not illustrate correct letter arrangement or content?

	A. Including the date a few lines below your company letterhead.
	B. Adjusting the horizontal placement of your return address and inside address to achieve a balanced page.
	C. Using an appropriate salutation that considers your recipient's culture and preference.
	D. Providing a brief introductory paragraph that identifies your purpose and connects with your reader's interest.
	E. Using an intimate complimentary closing to further your letter's appeal.

All of the following are true statements about special parts of letters EXCEPT:

	A. Use an attention line when you know the department within an organization but not the recipient's name.
	B. Use a subject line if the recipient is not expecting your letter.
	C. Add a notation about distribution copies if your letter goes to people other than the designated recipient.
	D. Use an additional page solely for the closing section.
	E. Add a postscript when appropriate for emphasis or to add a personal note.

Effective workplace letters do all of the following EXCEPT:

	A. Enhance the relationship between sender and recipient.
	B. Use "letterese" to communicate more effectively.
	C. Focus on the "you" perspective.
	D. Focus on the human connection.
	E. Anticipate the recipient's reaction.

Which of the following are considerations when selecting a direct or indirect organizational pattern for your letter's information?

	A. If you expect resistance or if your recipient is not from the U.S., consider an indirect pattern.
	B. When considering an indirect pattern, think carefully about its ethical implications.
	C. A direct pattern, even for bad news, may be preferable.
	D. Be direct when you expect the recipient to react with approval.
	E. All of the above.

An inquiry letter does all of the following EXCEPT:

	A. Does not offer to share findings.
	B. Makes a reasonable request.
	C. Presents a list of specific questions.
	D. Provides complete contact information.
	E. Tells how the material will be used.

A claim letter can be routine or arguable and will do all of the following EXCEPT:

	A. Stipulate a reasonable response time.
	B. Make accusations.
	C. Explain basis for claim.
	D. Request a specific adjustment.
	E. Courteously state problem and action desired.

Your résumé should do all of the following EXCEPT:

	A. Spell out the kind of job you want.
	B. Include a summary of your qualifications below your career objective.
	C. Provide information the employer needs for deciding whether to interview you.
	D. Select and organize material to emphasize what you can offer.
	E. Include complete sentences.

When preparing your cover letter, do all of the following EXCEPT:

	A. Explain your credentials to show how you fit this particular job.
	B. Write to a specific person.
	C. Tailor your letter to the situation, whether solicited or prospecting.
	D. Use flattery as a "way in."
	E. Create a dynamic tone by using active voice and active verbs.

All of the following are crucial considerations when evaluating a job offer EXCEPT:

	A. Are there opportunities to grow and move up?
	B. What benefits are there in addition to your base pay?
	C. How long do most people who enter this job stay with the company?
	D. Do employees seem friendly and cooperative?
	E. When are the paydays?

The Submit Answers for Grading feature requires scripting to function. Your browser either does not support scripting or you have turned scripting off.

So, the Submit Answers for Grading button below will not work.

The following Submit Answers for Grading button is provided in its place and will clear your answers:
The Clear Answers and Start Over feature requires scripting to function. Your browser either does not support scripting or you have turned scripting off.

So, the Clear Answers and Start Over button below will not work.

The following Clear Answers button is provided in its place and will clear your answers:

[Return to the Top of this Page]