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Welcome
Table of Contents
About the Book
Table of Contents
How to Order a Copy
Hot Topics
Audience
Collaboration
Cross-Cultural and Global Communication
Electronic Forums and Meetings
Ethics
Hypertext and HTML
Usability and Usability Testing
Writing Processes, Thinking Processes, and Tools for Writers
Resources for Writers
Web Icons
Student Resources
Chapter 1: Introduction to Technical Communication
Chapter 2: Preparing an Effective Technical Document
Chapter 3: Delivering the Essential Information
Chapter 4: Making a Persuasive Case
Chapter 5: Weighing the Ethical Issues
Chapter 6: Working in Teams
Chapter 7: Thinking Critically about the Research Process
Chapter 8: Exploring Electronic and Hard Copy Sources
Chapter 9: Exploring Primary Sources
Chapter 10: Evaluating and Interpreting Information
Chapter 11: Summarizing and Abstracting Information
Chapter 12: Organizing for Users
Chapter 13: Editing for Readable Style
Chapter 14: Designing Visuals
Chapter 15: Designing Pages and Documents
Chapter 16: Designing and Testing the Document for Usability
Chapter 17: Memo Reports and Electronic Mail
Chapter 18: Letters and Other Correspondence
Chapter 19: Web Pages and Other Electronic Documents
Chapter 20: Technical Definitions
Chapter 21: Technical Descriptions and Specifications
Chapter 22: Instructions and Procedures
Chapter 23: Proposals
Chapter 24: Formal Analytical Reports
Chapter 25: Front Matter and End Matter in Long Documents
Chapter 26: Oral Presentations
Instructor Resources
Instructor Resource Center
PowerPoint Presentations
Internet Links
Teaching Notes
Sample Syllabi
Teaching Strategies
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