Multiple Choice Quiz

[Skip Breadcrumb Navigation]

This quiz reviews some of the topics in this chapter. For each question, select the button next to the answer you believe is correct. When you are done, click on Submit Answers for Grading in order to see how well you did.

This activity contains 10 questions.

Instructional documents answer all of the following questions EXCEPT:

	A. Why are users doing this?
	B. How do users routinely perform a given familiar task?
	C. What materials and equipment will users need?
	D. What could go wrong?
	E. What do users do first?

Common formats for instructional documents would include all of the following EXCEPT:

	A. Instructional brochures.
	B. Manuals.
	C. Lengthy, complex sets of reference cards.
	D. Online documentation.
	E. Hyperlinked instructions.

Which of the following statements about faulty instruction and legal liability are true?

	A. Misuse is often caused by defective instructions.
	B. A user injured because of unclear, inaccurate, or incomplete instructions can sue the writer.
	C. Courts have ruled that a product support (literature) defect carries the same type of liability as a product defect.
	D. B and C only.
	E. A, B, and C.

Examples of faulty instructions include all of the following EXCEPT:

	A. Failure to instruct users in the proper use of a product.
	B. Failure to convey the extent of risk with forceful language.
	C. Failure to display warnings prominently.
	D. Failure to use humor.
	E. Failure to warn against possible misuses of a product.

Providing appropriate level of detail and technicality encompasses all of the following EXCEPT:

	A. Presume users know more than they really do, especially when you can perform the task almost automatically.
	B. Give users enough background to understand why they need your instructions.
	C. Provide users with culturally appropriate levels of technicality.
	D. Provide users with enough detail to understand what to do.
	E. Give users enough examples to visualize the steps clearly.

Readability of an instructional document should consider all of the following EXCEPT:

	A. Use the active voice and imperative mood.
	B. Use shorter sentences than usual.
	C. "Telegraph" your message by omitting articles.
	D. Use parallelism by repeating grammatical forms to emphasize step-by-step organization.
	E. Use familiar-to-unfamiliar sequence in explanations.

An outline for instruction includes all of the following EXCEPT:

	A. An introduction aimed at your audience's safety, confidence, and effectiveness level.
	B. A long, complicated introduction providing history and other interesting facts.
	C. Labeled required steps with examples or visuals.
	D. Review of major steps for a complex procedure only.
	E. Troubleshooting or follow-up advice.

Instructions for a semitechnical audience will consider all of the following EXCEPT:

	A. The audience knows how to use certain pieces of equipment in general.
	B. The audience is approaching a specific task for the first time.
	C. Visuals for the final steps will be included for clarity.
	D. Basic information is included even though the audience has this knowledge.
	E. Definitions that relate specifically to the task at hand are included.

Procedures differ from instructions in all of the following ways EXCEPT:

	A. Procedures are typically aimed at groups of people who need to coordinate their activities.
	B. Procedures help standardize certain tasks.
	C. Procedures show the uninitiated how to perform a task.
	D. Procedures help keep everyone "on the same page."
	E. The steps in a procedure may not always need to be performed in a strict sequence.

A checklist for the usability of instructions would include all of the following EXCEPT:

	A. Omit informative headings.
	B. Give information at a rate appropriate for the user's abilities and the difficulty of the procedure.
	C. Keep the visual and the step close together.
	D. Keep instructions simple.
	E. Set off or highlight notes, cautions, or warnings.

The Submit Answers for Grading feature requires scripting to function. Your browser either does not support scripting or you have turned scripting off.

So, the Submit Answers for Grading button below will not work.

The following Submit Answers for Grading button is provided in its place and will clear your answers:
The Clear Answers and Start Over feature requires scripting to function. Your browser either does not support scripting or you have turned scripting off.

So, the Clear Answers and Start Over button below will not work.

The following Clear Answers button is provided in its place and will clear your answers:

[Return to the Top of this Page]