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WelcomeTable of Contents About the Book    Table of Contents    How to Order a Copy Hot Topics    Audience    Collaboration    Cross-Cultural and Global Communication    Electronic Forums and Meetings    Ethics    Hypertext and HTML    Usability and Usability Testing    Writing Processes, Thinking Processes, and Tools for Writers    Resources for Writers Web Icons Student Resources    Introduction to Technical Communication    Preparing an Effective Technical Document    Delivering the Essential Information    Making a Persuasive Case    Weighing the Ethical Issues    Working in Teams    Thinking Critically about the Research Process    Exploring Electronic and Hard Copy Sources    Exploring Primary Sources    Evaluating and Interpreting Information    Summarizing and Abstracting Information    Organizing for Users    Editing for Readable Style    Designing Visuals    Designing Pages and Documents    Designing and Testing the Document for Usability    Memo Reports and Electronic Mail    Letters and Other Correspondence    Web Pages and Other Electronic Documents    Technical Definitions    Technical Descriptions and Specifications    Instructions and Procedures    Proposals    Formal Analytical Reports    Front Matter and End Matter in Long Documents    Oral Presentations Instructor Resources    Instructor Resource Center    PowerPoint Presentations    Internet Links    Teaching Notes    Sample Syllabi    Teaching Strategies    Request a Desk Copy Message Board