Table of Contents
Technical Communication
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About the Book
Introduction
Table of Contents
How to Order a Copy
Hot Topics in Technical Communication
Audience
Audience Awareness and Analysis
Technical Sites Serving Multiple Audiences
Technical Communication Skills Impact Audiences
Collaboration
Group Dynamics
Collaborative Writing
Computer-Supported Collaborative Work
Cross-Cultural and Global Communication
The Global Context
Cross-Cultural Communication
Global Ethics
Electronic Forums and Meetings
Computer-Supported Collaborative Work
Electronic Writing Tools
Ethics
Ethics Sites
Ethics Cases
Copyleft and the Open Source Movement
Privacy
Parodies of Technical Communication: Truth in Humor
Professional Codes of Ethics
Hypertext and HTML
Visual Design vs. Textual Design
Hypertext Theory and Practice
Intellectual Property Law
Research Issues
Gathering Information
Usability and Usability Testing
Visual Communication
Visual Rhetoric and Design Principles
Edward Tufte on Visual Communication
Writing Processes, Thinking Processes
Different Writing Processes
Different Thinking Processes
Resources for Writers
Workplace Culture
Workplace Culture
Formatting Your Professional Portfolio
Your Professional Pursuits
General Job Sites
Formatting Your Professional Portfolio
Getting Started in the Profession
Professional Organizations
Professional Codes of Ethics
Weblinks
Student Resources
Chapter 1: Introduction to Technical Communication
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 2: Preparing an Effective Technical Document
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 3: Delivering Usable Information
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 4: Making a Persuasive Case
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 5: Weighing the Ethical Issues
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 6: Working in Teams
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 7: Thinking Critically about the Research Process
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 8: Exploring Electronic and Hard Copy Sources
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 9: Exploring Primary Sources
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 10: Evaluating and Interpreting Information
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 11: Summarizing and Abstracting Information
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 12: Organizing for Users
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 13: Editing for Readable Style
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 14: Designing Visual Information
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 15: Designing Pages and Documents
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 16: Memo Reports and Electronic Correspondence
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 17: Workplace Letters
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 18: Employment Correspondence
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 19: Web Pages
Overview
Multiple Choice Quiz
Exercises
Web Destinations
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Models and Templates
Forms and Checklists
Editing for Grammar, Usage and Mechanics: A Review
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Chapter 20: Technical Definitions
Overview
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 21: Technical Descriptions and Specifications
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 22: Instructions and Procedures
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 23: Proposals
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 24: Formal Analytical Reports
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 25: Front Matter and End Matter in Long Documents
Overview
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Chapter 26: Oral Presentations
Overview
Weblinks
Multiple Choice Quiz
Exercises
Web Destinations
Models and Templates
Projects and Case Studies
Anthrax Case Research
Collaboration: Legal Issues in Evaluating Teams
Conduct an Analysis of Your Professional Language and Culture
Culturally Sensitive Community Service
Emergency Response and Survival
Encryption Debate: CDs and DVDs
Global Communication
Learn from History: Three Mile Island
Learn Logic
Monsanto Case Research
Privacy at Work? Be Serious
Remember Enron and Andersen!
Start a Simulated Consulting Firm
Technical Communication and the Nazi Regime
What is Fair Maternity Leave?
Forms and Checklists
Editing for Readable Style: A Review
Adjusting Your Tone
Editing for Clarity
Editing for Conciseness
Editing for Fluency
Finding the Exact Words
Editing for Grammar, Usage and Mechanics: A Review
Instructor Resources
Instructor Resource Center
PowerPoint Presentations
Internet Links
Chapter 1: An Introduction to Technical Communication
Chapter 2: Preparing and Effective Technical Document
Chapter 3: Delivering Usable Information
Chapter 4: Being Persuasive
Chapter 5: Weighing the Ethical Issues
Chapter 6: Working in Teams
Chapter 7: Thinking Critically about Research Process
Chapter 8: Exploring Electronic and Hard Copy Sources
Chapter 9: Exploring Primary Sources
Chapter 10: Evaluating and Interpreting Information
Chapter 11: Sumarizing and Abstracting Information
Chapter 12: Organizing for Users
Chapter 13: Editing for Readable Style
Chapter 14: Designing Visual Information
Chapter 15: Designing Pages and Documents
Chapter 16: Memo Reports and Electonic Correspondence
Chapter 17: Workplace Letters
Chapter 18: Employment Correspondence
Chapter 19: Web Pages
Chapter 20: Technical Definitions
Chapter 21: Technical Descriptions and Specifications
Chapter 22: Instructions and Procedures
Chapter 23: Proposals
Chapter 24: Formal Analytical Reports
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