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WelcomeTable of Contents About the Book    Introduction    Table of Contents    How to Order a Copy Hot Topics in Technical Communication    Audience    Collaboration    Cross-Cultural and Global Communication    Electronic Forums and Meetings    Ethics    Hypertext and HTML    Intellectual Property Law    Research Issues    Usability and Usability Testing    Visual Communication    Writing Processes, Thinking Processes    Resources for Writers    Workplace Culture    Your Professional Pursuits Weblinks Student Resources    Introduction to Technical Communication    Preparing an Effective Technical Document    Delivering Usable Information    Making a Persuasive Case    Weighing the Ethical Issues    Working in Teams    Thinking Critically about the Research Process    Exploring Electronic and Hard Copy Sources    Exploring Primary Sources    Evaluating and Interpreting Information    Summarizing and Abstracting Information    Organizing for Users    Editing for Readable Style    Designing Visual Information    Designing Pages and Documents    Memo Reports and Electronic Correspondence    Workplace Letters    Employment Correspondence    Web Pages    Technical Definitions    Technical Descriptions and Specifications    Instructions and Procedures    Proposals    Formal Analytical Reports    Front Matter and End Matter in Long Documents    Oral Presentations Instructor Resources    Instructor Resource Center    PowerPoint Presentations    Internet Links    Teaching Notes    Sample Syllabi    Teaching Strategies    Request an Examination Copy Message Board