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Chapter 1: Introduction to Technical Communication

Chapter 2: Preparing an Effective Technical Document

Chapter 3: Delivering Usable Information

Chapter 4: Making a Persuasive Case

Chapter 5: Weighing the Ethical Issues

Chapter 6: Working in Teams

Chapter 7: Thinking Critically about the Research Process

Chapter 8: Exploring Electronic and Hard Copy Sources

Chapter 9: Exploring Primary Sources

Chapter 10: Evaluating and Interpreting Information

Chapter 11: Summarizing and Abstracting Information

Chapter 12: Organizing for Users

Chapter 13: Editing for Readable Style

Chapter 14: Designing Visual Information

Chapter 15: Designing Pages and Documents

Chapter 16: Memo Reports and Electronic Correspondence

Chapter 17: Workplace Letters

Chapter 18: Employment Correspondence

Chapter 19: Web Pages

Chapter 20: Technical Definitions

Chapter 21: Technical Descriptions and Specifications

Chapter 22: Instructions and Procedures

Chapter 23: Proposals

Chapter 24: Formal Analytical Reports

Chapter 25: Front Matter and End Matter in Long Documents

Chapter 26: Oral Presentations

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