Student Resources   Welcome   Chapter 1: Introduction to Technical Communication   Chapter 2: Preparing an Effective Technical...   Chapter 3: Delivering the Essential Information   Chapter 4: Making a Persuasive Case   Chapter 5: Weighing the Ethical Issues   Chapter 6: Working in Teams   Chapter 7: Thinking Critically about the Research...   Chapter 8: Exploring Electronic and Hard Copy...   Chapter 9: Exploring Primary Sources   Chapter 10: Evaluating and Interpreting Information   Chapter 11: Summarizing and Abstracting Information   Chapter 12: Organizing for Users   Chapter 13: Revising for Readable Style   Chapter 14: Designing Visuals   Chapter 15: Designing Pages and Documents   Chapter 16: Adding Document Supplements   Chapter 17: Designing and Testing the Document for...   Chapter 18: Memo Reports and Electronic Mail   Chapter 19: Letters and Employment Correspondence   Chapter 20: Web Pages and Other Electronic Documents   Chapter 21: Technical Definitions   Chapter 22: Technical Descriptions and...   Chapter 23: Instructions   Chapter 24: Proposals   Chapter 25: Analytical Reports   Chapter 26: Oral Presentations