1 .		Many businesses now regard ______ as one of the three or four most important determinants of employee success.
2 .		Which of the following are two common problems of group interaction?
3 .		Empathic listening is sometimes called "Rogerian listening."   True  False
4 .		When people listen empathically, there will be more interruptions.   True  False
5 .		Groups can often learn to function more effectively by reading ______.
6 .		The process whereby group members periodically reflect on and think critically about their performance is called ______.
7 .		Which of the following is not listed as something likely to affect group participation?
8 .		"You statements" are recommended when attempting to deal with an "impossible group member."   True  False
9 .		Which of the following is not listed as one of the guidelines for encouraging consensus?
10 .		Which of the following is not listed as one of the generic questions for an interviewer engaged in orally rehearsing a draft?
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