Frequently Asked Questions

  1. Can I access the Web site from my home and school computers?
  2. What if I forget my Web site Login name and Password?
  3. How do I contact Technical Support?
  4. How do I print materials from the Web site?
  5. Does it matter if I am using a PC or a Macintosh?
  6. I can't get past the Web site login page when I enter my Login name and Password. What is wrong?
  7. How can I upgrade my browser?
  8. Some screens do not seem to be loading. In the place where I expect images or video to appear I only see a plug-in icon. What should I do?
  9. I can't see the bottom of the graphics in the activities. What can I do?
  10. I don't see any graphics but I hear the sound on most activity screens. What is wrong?
  11. I'm using a Macintosh and my browser gives me a message that it is running low on memory. What should I do?
  12. I have installed QuickTime and now I get a message asking if I want to order QuickTime Pro. Do I have to buy QuickTime Pro to use the materials on the Web site?
  13. When I try to register at the Web site I get a message that I need an access code. Where do I get an access code?
  14. My access code doesn't work. Now what?
  1. Can I access the Web site from my home and school computers?
    Yes. Your subscription includes access through your Login name and Password from any computer with an Internet connection—at home, school, work, or the library. Just type in , select your textbook if there are multiple texts, and enter your Login name and Password. You may only use your Login name and Password from one computer at a time, however.

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  2. What if I forget my Web site Login name and Password?
    Click here if you are connected to the Internet. Otherwise contact Technical Support via phone or regular mail and indicate that you have lost or forgotten your Login name and password.

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  3. How do I contact Technical Support?
    You can obtain technical support for the Web site in the following ways:

    VIA THE WEB:
    Fill out and submit the Web form at http://247.ablongman.com/html/websites/feedback_ws.html

    BY PHONE:
    Call Toll-Free: 1-800-677-6337 from 8:00 AM to 5:00 PM Central Time, Monday-Friday

    BY MAIL:
    Glenview Technical Support
    A Pearson Education Company
    1900 E. Lake Avenue
    Glenview, IL 60025

    Note: For fastest service, we recommend contacting Technical Support via the Web form.

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  4. How do I print materials from the Web site?
    Most areas within the Web site work within frames. To print from a framed page, you must move your cursor to the part of the page you wish to print and select it. Then send the page to the printer. If you want to print different frames on a given page, you will need to select each section and print them individually. If you are using Internet Explorer, you may find it helpful to check what will be printed by using the "Print Preview" feature (in the File menu) before sending pages to the printer.

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  5. Does it matter if I am using a PC or a Macintosh?
     No. The Web site can be used from any computer that has an Internet connection and browser software such as Netscape or Internet Explorer. We recommend a 56K modem connection or faster.

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  6. I can't get past the Web site login page when I enter my Login name and Password. What is wrong?
     The server is unable to set the necessary cookies to allow you to navigate the Web site. You will need to check a few things: that the version of browser you're using is Netscape 4.7 (or higher) or Microsoft Internet Explorer 5.0 (or higher); that the "cookie" setting on your browser (usually found under the "Options" or "Preferences" menu) is set to accept cookies; and that you don't have any programs installed which automatically refuse all cookies, such as "Cookie Cutter" or "WebFree". If all these things check out and you are still unable to log in to the Web site, please call the Technical Support team at 1-800-677-6337, Monday through Friday from 8:00 AM to 5:00 PM CT.

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  7. How can I upgrade my browser?
     The Web site requires at least Netscape 4.7 or Microsoft Internet Explorer 5.0. To download later versions of the browser software, please go to http://www.netscape.com or http://www.microsoft.com.

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  8. Some screens do not seem to be loading. In the place where I expect images or video to appear I only see a plug-in icon. What should I do?
    One or more plug-ins are not installed correctly for your browser. Please go to the Site Requirements page to see which plug-ins are not working. If your plug-ins are installed correctly, you will be able to see two animated graphics. If you do not see these graphics, you should click on the links to the Third-party software companies that appear under the animations (such as Macromedia or Apple) and download updated plug-ins from their sites.

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  9. I can't see the bottom of the graphics in the activities. What can I do?
    Your screen is either too small or may be set at too low a resolution. Try the following: make the browser window bigger; increase your screen resolution (it must be at least 800 x 600); hide your browser's tool bars; or, try refreshing/reloading the screen.

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  10. I don't see any graphics but I hear the sound on most activity screens. What is wrong?
    You probably have Flash Player 2.0 instead of Flash Player 4.0 or higher installed on your computer. Go to the Site Requirements page to check your plug-ins. You should follow the link on that page to Macromedia (from http://www.macromedia.com) where you can download an updated version of Shockwave Player (which includes Flash Player).

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  11. I'm using a Macintosh and my browser gives me a message that it is running low on memory. What should I do?
    Try quitting any other applications you have open. If this does not work, try allocating more memory to your browser. To do this, quit your browser and locate the application on your hard disk. Click on it once and select "Get Info" from the "File" menu. In the information dialog box under Memory Requirements, increase the Preferred Size. A good starting point for Netscape Communicator 4.7 is 16384.

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  12. I have installed QuickTime and now I get a message asking if I want to order QuickTime Pro. Do I have to buy QuickTime Pro to use the materials on the Web site?
    No. Click "Later" to move past the advertisement.

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  13. When I try to register at the Web site I get a message that I need an access code. Where do I get an access code?
    Your access code is either inside the front cover of your textbook or inside the Access Code Card that came with your textbook. To access the Web site, go back to the main page, click the "Register" button, and follow the on-screen instructions.

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  14. My access code doesn't work. Now what?
    If you bought a used book, your access code may have been used by a previous owner. To obtain a new access code, purchase a Web site subscription at your bookstore or on-line at . If you purchased a new book and your access code doesn't work, contact Technical Support.

    © 2003 Pearson Education, publishing as Longman Publishers.

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