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Technical Problems

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How do I get access to this site?

Information is available via the Access Options page.

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I can't get past the Login page. Now what?

If you have registered:

  • You may have used a corrupt bookmark to access this site.
    Refer to the main URL provided for the site. Once you have logged in, re-create your bookmark for future use.

  • Verify minimum system and browser recommendations.
    Your computer and browser must meet minimum requirements to view this site. Cookies must be set to accept.

  • Return to the Login page.
    Return to the Login page and try your login name and password again to ensure you typed them correctly.

  • Clear your cache

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What if I forget my Login Name/Password?

Information is available via the Access Options page.

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Can I log in to this website from home and school?

Yes. Your subscription includes access through your Login Name and password from any computer with an Internet connection, whether at home, school, work, the library, or from wherever you've connected.

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Some pages don't seem to load when I'm logged in. Now what?

Your screen may be either too small or at too low a resolution.


Try the following:

  • Make the browser window bigger
  • Increase your screen resolution to least 800 x 600
  • Hide your browser's tool bars
  • Try refreshing/reloading the screen

One or more "plug-ins" are not installed correctly for your browser.


Check our System and Browser Recommendations page to ensure that your plug-ins are installed correctly.

Your screen may be loading in another window.


Minimize the currently active window to possibly reveal the desired page.

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How do I clear my browser cache?

Browsers often maintain information that may interfere with login and data transmission. To clear this information, you need to "clear your cache". For instructions, refer to your browser's Help.

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What do I need on my computer to use this site?

Operating system requirements

  • Windows®: XP or Vista
  • Mac OS®: v10.3.x or v10.4.x

Web browser requirements and settings

Use our Browser Tuneup to make sure that your browser is up-to-date with Pearson Education products.

  • Windows XP: Microsoft® Internet Explorer® Version 6.0 or 7.0, or FireFox™ Version 2.0.x
  • Windows Vista: Microsoft® Internet Explorer Version 7.0 or FireFox Version 2.0.x
  • Mac OS: Safari™ 1.3 (10.3.x only), Safari 2.0 (10.4.x only), or FireFox Version 2.0.x

See our site requirements for more detailed information.

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How do I contact Product Support?

Visit our 24/7 Pearson Product Support site. There, you can use the Knowledge Base for troubleshooting or find contact information for Product Support.

Any error message you see (displayed in red) specifically identifies the problem. Please read it closely for helpful information. When contacting Product Support, be prepared with the error message to help expedite a resolution to the issue.

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