Frequently Asked Questions

  1. Can I access the Web site from my home and school computers?
  2. What if I forget my Web site Login name and Password?
  3. How do I contact Technical Support?
  4. Does it matter if I am using a PC or a Macintosh?
  5. I can't get past the Web site login page when I enter my Login name and Password. What is wrong?
  6. How can I upgrade my browser?
  7. Some screens do not seem to be loading. In the place where I expect to see a student paper I only see a plug-in icon. What should I do?
  8. I can't see the bottom of the paper I am reviewing. What can I do?
  9. I'm using a Macintosh and my browser gives me a message that it is running low on memory. What should I do?
  10. My access code doesn't work. Now what?
  1. Can I access the Web site from my home and school computers?
    Yes. Your subscription includes access through your Login name and Password from any computer with an Internet connection—at home, school, work, or the library. You may only use your Login name and Password from one computer at a time, however.

    [Back To Top]

  2. What if I forget my Web site Login name and Password?
    Click here if you are connected to the Internet. Otherwise contact Technical Support via phone or regular mail and indicate that you have lost or forgotten your Login name and password.

    [Back To Top]

  3. How do I contact Technical Support?
    You can obtain technical support for the Web site in the following ways:

    VIA THE WEB:
    Fill out and submit the Web form at http://247.ablongman.com/webform

    BY PHONE:
    Call Toll-Free: 1-800-677-6337 from 9:00 AM to 6:00 PM Eastern Time, Monday-Friday

    BY MAIL:
    Glenview Technical Support
    A Pearson Education Company
    1900 E. Lake Avenue
    Glenview, IL 60025

    Note: For fastest service, we recommend contacting Technical Support via the Web form.

    [Back To Top]

  4. Does it matter if I am using a PC or a Macintosh?
     No. The Web site can be used from any computer that has an Internet connection and browser software such as Netscape or Internet Explorer. We recommend a 56.6K modem connection or faster.

    [Back To Top]

  5. I can't get past the Web site login page when I enter my Login name and Password. What is wrong?
     The server is unable to set the necessary cookies to allow you to navigate the Web site. You will need to check a few things: that the version of browser you're using is Netscape 4.7 (or higher) or Microsoft Internet Explorer 5.0 (or higher); that the "cookie" setting on your browser (usually found under the "Options" or "Preferences" menu) is set to accept cookies; and that you don't have any programs installed which automatically refuse all cookies, such as "Cookie Cutter" or "WebFree". If all these things check out and you are still unable to log in to the Web site, please call the Technical Support team at 1-800-677-6337, Monday through Friday from 9:00 AM to 6:00 PM Eastern Time.

    [Back To Top]

  6. How can I upgrade my browser?
     The Web site requires at least Netscape 4.7 or Microsoft Internet Explorer 5.0. To download later versions of the browser software, please go to http://www.netscape.com or http://www.microsoft.com.

    [Back To Top]

  7. Some screens do not seem to be loading. In the place where I expect to see a student paper I only see a plug-in icon. What should I do?
    One or more plug-ins are not installed correctly for your browser. Please go to the Site Requirements page to see which plug-ins are not working. If your plug-ins are installed correctly, you will be able to see two animated graphics. If you do not see these graphics, you should click on the links to the Third-party software companies that appear under the animations (such as Macromedia or Apple) and download updated plug-ins from their sites.

    [Back To Top]

  8. I can't see the bottom of the paper I am reviewing. What can I do?
    Your screen is either too small or may be set at too low a resolution. Try the following: make the browser window bigger; increase your screen resolution (it must be at least 800 x 600); hide your browser's tool bars; or, try refreshing/reloading the screen.

    [Back To Top]

  9. I'm using a Macintosh and my browser gives me a message that it is running low on memory. What should I do?
    Try quitting any other applications you have open. If this does not work, try allocating more memory to your browser. To do this, quit your browser and locate the application on your hard disk. Click on it once and select "Get Info" from the "File" menu. In the information dialog box under Memory Requirements, increase the Preferred Size. A good starting point for Netscape Communicator 4.7 is 16384.

    [Back To Top]

  10. My access code doesn't work. Now what?
    If you bought a used book, your access code may have been used by a previous owner. To obtain a new access code, purchase a Web site subscription at your bookstore or on-line at . If you purchased a new book and your access code doesn't work, contact Technical Support.

    ©2004 Pearson Education, Inc., publishing as Pearson Longman.

Back