Product Support

If you are experiencing any technical difficulties using the Web site, please check the system requirements and plug-in test movies on the Site Requirements page. If you still have questions or problems after reading the materials, please contact our Technical Support staff.

By Web form:
[For fastest service, we recommend contacting Tech Support using this method.]

By phone: 800-677-6337 (8:00 am to 5:00 pm CST, Monday through Friday.)

Our technical staff will need to know certain things about your system in order to help them solve your problems more quickly and efficiently. If possible, please be at your computer when you call for support and try to have the following information ready:

  • Product title
  • Product ISBN
  • Computer make and model
  • RAM available
  • Hard disk space available
  • Graphics card type
  • Sound card type
  • Printer make and model
  • Network connection
  • Detailed description of the problem, including the exact wording of any error messages.

Pearson does not handle technical support for third-party software. If you are experiencing trouble with Apple QuickTime, please contact Apple at

If you are experiencing trouble with Macromedia's Flash, please contact Macromedia at

© 2003 Pearson Education, publishing as Longman Publishers.