If you are
experiencing any technical difficulties using the Web site, please
check the system requirements and plug-in test movies on the Site Requirements page. If you still have questions or problems after
reading the materials, please contact our Technical Support
By Web form: http://247.ablongman.com/html/websites/feedback_ws.html.
[For fastest service, we recommend contacting Tech Support using this method.]
By phone: 800-677-6337 (8:00 am to 5:00
pm CST, Monday through Friday.)
Our technical staff will need to know
certain things about your system in order to help them solve your
problems more quickly and efficiently. If possible, please be at
your computer when you call for support and try to have the
following information ready:
- Product title
- Product ISBN
- Computer make and model
- RAM available
- Hard disk space available
- Graphics card type
- Sound card type
- Printer make and model
- Network connection
- Detailed description of the problem,
including the exact wording of any error messages.
Pearson does not handle technical
support for third-party software. If you are experiencing trouble
with Apple QuickTime, please contact Apple at http://www.info.apple.com/usen/quicktime/.
If you are experiencing trouble with Macromedia's Flash, please contact Macromedia at http://www.macromedia.com/support/flash.
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