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WelcomeTable of Contents About the Authors Skills    Skills Rubric.doc    Paraphrasing    Reflection of Feeling    Open-Ended Questions    Closed-Ended Questions    Clarification    Summarization    Information Giving    Confrontation    Interpretation Pitfalls    Advice Giving    Inappropriate Use of Humor    Interrupting the Client    Inappropriate and Irrelevant Questions    Judgmental Response    Offering False Assurance    Inappropriate Social Worker Self-Disclosure    Premature Confrontation    Overwhelming the Client with Information    Solving Problems Prematurely Case Studies    Chapter 1: Anna    Chapter 2: Anthony    Chapter 3: Mike    Chapter 4: Shirley & Maria Anderson eResources